Reconciliation Lead

You will lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes 

You will support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction

You will collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities 

You will analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience 

You will communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through 

You will manage multiple priorities effectively, delivering high-quality results in a dynamic environment 

You will contribute to continuous improvement efforts, identifying opportunities to innovate and enhance team or product performance 

1 -2 years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles

Demonstrated knowledge of customer service, problem-solving, and workflow management

Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems

Ability to communicate clearly through documentation, presentations, and cross-functional collaboration 

Strong problem-solving skills and ability to work both independently and as part of a team 

Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation 

Associate or Bachelor degree in healthcare, business, or a related field or equivalent practical experience 

Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems 

Exposure to process improvement, data analysis, and customer relationship management workflows 

Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution 

Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes 

Build a strong understanding of FDS Amplicare reconciliation products, systems, customer workflows, and team processes 

Establish relationships with cross-functional partners and learn how teams collaborate to deliver results 

Contribute to key projects or priorities, delivering early measurable outcomes 

Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress