Card Fraud Analyst

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

• Perform outbound call to cardholder to verify transactions.
• To handle blocking/ uplifting of blocked cards and perform card replacement.
• Work closely with relevant stakeholders on card fraud related issues.
• Perform next day report checking.
• Able to handle complaints and provide solutions to customers.
• Any other ad hoc tasks that may be required.
• Assist on some compliance matters as liaison person and collaborate with Division Risk & Prevention, Regulatory Compliance Unit, Independent reviewers and others.
• Ensure compliance for internal and external guidelines.
• Assist on MIS and Compliance reports preparation and ensure the submission is timely and accurately.
• Actively support the Group’s Anti-Fraud strategy and functions.
• Work according to 24/7 shifts, including weekends and Public Holidays.

• University Degree or equivalent preferred.
• 3 to 4 years’ experience in fraud surveillance and/or transaction monitoring.
• Strong knowledge of how fraud rules work and the key fraud indicators.
• Knowledge of consumer and/or corporate banking, with knowledge of various payment channels is an added advantage.
• Analytical and self-initiated to resolve issues, with demonstrated ability to understand and identify appropriate solutions and/or alternatives.
• Demonstrates success in working independently and within a team, with leadership potential apparent.
• Able to work under intense pressure.
• Proficient level of interpersonal and communication skills.
• Bilingual in English and Mandarin would be an added advantage.
• Fresh Graduates are encouraged to apply.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.