Accounts Receivable Clerk - In Office

Accounts Receivable

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy.

Ensure Oak Harbor receives timely customer payments in accordance with contracted terms while providing exceptional phone support to resolve payment issues and inquiries.  

Essential Duties and Responsibilities:

• Initiate outbound collection calls to resolve past due balances and arrange payments.  

• Manage an account portfolio by reviewing aging reports, prioritizing accounts, and scheduling follow-ups.
• Handle inbound customer inquiries regarding invoices, payments, and account status; investigate and resolve issues in real time.
• Document all customer interactions in the AR system, including promises to pay, disputes, and next steps.
• Collaborate with internal departments to resolve payment blockers, disputes, or service-related issues.
• Investigate billing discrepancies such as lost invoices or incorrect charges; follow through until resolution or escalation.
• Draft and send collection letters, payment reminders, and dispute confirmations to maintain clear communication and document account status.
• Report on delinquent accounts to the AR Supervisor with status updates, planned actions, and escalation recommendations.
• Support month-end close and audit processes by providing documentation and reconciliation assistance.
• Other duties as assigned to support AR team objectives and process improvements.

Experience, Skills, and Qualifications:

• Collection experience: 2+ years in collections and/or customer service in a business AR environment preferred.

• Results: Proven success in securing payments from clients with outstanding balances while maintaining strong, professional customer relationships.
• Systems proficiency: Strong working knowledge of Microsoft Office (especially Excel and Outlook); experience with AS/400 or similar legacy ERP systems preferred.
• Communication: Excellent interpersonal and telephone skills with clear, professional written communication.
• Stakeholder engagement: Comfortable interacting with contacts at all levels (executives/owners, accounting, shipping, operations).
• Persistence and judgment: Demonstrated tenacity, good negotiation skills, and sound judgment in escalating or resolving disputes.
• Organization: Ability to prioritize a high volume of accounts, manage follow-ups, and maintain accurate records.

Benefits:

• Medical, dental, vision – You choose which plan suits you and your family.
  • Single person pays up to 3% of gross income.
  • Entire family pays up to 5% of gross income.

• 401K match of 100% on the first 5% contribution.
• Accrue 80 hours of PTO within the first 11 months.

• Holiday pay after your 90 days.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer