About this role
Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeSummary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.
Essential Functions
• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.
QualificationsQualifications
- High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
- Ability to multitask and maintain professional telephone etiquette.
- Computer Database software and Internet software.
- Problem solving skills in standardized situations.
- Ability to work accurately and efficiently.
- Excellent verbal and written communication skills.
- Knowledge of medical terminology helpful.
- Prior customer service representative experience required.
- Knowledge of 3rd party insurance and medical office experience helpful.
- Prior experience in an orthopaedic setting helpful.
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