Operations Manager

• Meet productivity, quality, service, revenue, and profit goals.
• Set clear priorities, assign work, and follow through to timely completion.
• Maintain a visible presence in production operations and engage with employees across shifts.
• Build a skilled, engaged, and accountable team through coaching and regular feedback.
• Resolve operational issues promptly and fairly and improve processes to reduce errors.
• Maintain safe, clean, and orderly operations that meet company and facility standards.
• Keep leadership informed of performance, risks, issues, and resource needs.

Responsibilities

Operations and customer service

• Set the facility’s operating schedule and job priorities based on customer needs, available capacity, and delivery commitments.
• Coordinate with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery.
• Resolve customer complaints when possible; escalate unresolved issues to the Sales Manager or Area Manager.
• Monitor workflow and address delays, staffing needs, and operational issues promptly.
• Provide regular activity reports and forecasts to leadership.

Employee leadership and communication

• Maintain a regular, visible presence in production operations, including appropriate engagement with day- and night-shift employees.
• Communicate expectations, assignments, priorities, and deadlines clearly.
• Follow up on assigned work to confirm completion and promptly communicate delays or barriers.
• Structure, staff, develop, evaluate, and motivate the organization to support operational objectives.
• Coach employees, provide regular feedback, and address workplace concerns fairly.
• Promote a safe, respectful, and collaborative workplace.

Facility, equipment, and safety

• Conduct facility walkthroughs ensuring all HSE standards are being adhered too, and address maintenance and housekeeping issues.
• Monitor facility equipment, schedule long-term maintenance, and coordinate required equipment updates with Engineering.
• Ensure compliance with Corporate and Division policies, safety requirements, and applicable DOT regulations.

Program and documentation compliance

• Ensure the Tuboscope SSE program is carried out properly, including completing and updating SSE documentation throughout the program; ensure required NHO activities are conducted.
• Ensure required records and program documentation are accurate, current, and completed within applicable timeframes.

Financial and administrative controls

• Monitor revenue and expenses consistently and maintain the constant knowledge of the  operation’s financial information.
• Maintain the monthly revenue tracking log, including accurate customer-specific pricing.
• Develop, recommend, implement, and monitor annual budgets to support profitable growth and return on investment.
• Adhere to company Finance and Human Resources policies.

Qualifications

• Experience leading a team or coordinating operational work.
• Relevant industry experience or education preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to set priorities, manage competing demands, and follow assignments through to completion.
• Ability to monitor operational and financial information and maintain accurate records.
• Confidence providing feedback, coaching employees, and handling workplace concerns.