Customer Support Specialist

You will play a key role in delivering fast, professional support to our Danish customers while contributing to the development and scaling of our support function. This role combines hands-on customer support with process improvement, automation, and cross-functional collaboration.

You enjoy solving problems – both for customers and internally. You're equally comfortable handling day-to-day inquiries and improving how support works through better processes, self-service resources, and AI-powered automation.

Responsibilities

• Provide customer support across multiple digital channels (email and phone).

• Resolve technical issues and collaborate closely with Product and Engineering teams to troubleshoot and identify solutions.

• Help build and improve support processes, documentation, templates, and self-service resources.

• Identify opportunities to automate workflows and improve the customer experience.

• Proactively follow-up with users to help them get the most value from Noteless.

• Gather customer feedback and share insights internally to improve both product and processes.

Who are you?

We believe you're someone who:

• Is service-minded and always puts the customer first.

• Is technically minded and confident navigating digital tools, systems, and customer-facing technical challenges.

• Enjoys finding smarter and more efficient ways of working, including through automation and AI.

• Thrives in a fast-paced environment, managing multiple tasks while prioritizing effectively.

• Is solution-oriented, structured, and patient.

• Takes ownership, shows initiative, and contributes positively to team culture.

Qualifications