Operations Associate (Year-Round)

Job DetailsJob Location: Delavan, WI 53115Job Title: Operations Associate (Year-Round)

Report to: Director of House in the Wood

Compensation: $40,000 to $50,000 + Comprehensive Benefits (Adding $12,000 to $15,000 in additional employer-paid value)

Status: Full-Time

Location: Delavan, Wisconsin (On-Site – Housing not provided)

House In The Wood, operated by Northwestern Settlement, is a premier 23-acre residential camp located on the beautiful shores of Lake Delavan, Wisconsin. Our mission is to serve youth from under-resourced communities by providing transformative outdoor experiences that foster leadership, confidence, and resilience. Through our intentional Summer Camp, Outdoor Education, and Leader In Training (LIT) programs, we utilize immersive, nature-based learning to actively disrupt generational poverty.

As the Operations Associate, you will play a critical role in ensuring the seamless daily execution of our camp facilities and programming. This year-round position blends hands-on logistical coordination, proactive facility maintenance, and essential administrative support. Working closely with leadership, your efforts will directly shape a safe, high-functioning, and welcoming environment for our campers, staff, and seasonal guests.

Responsibilities

Facilities & Maintenance Management

Conduct routine inspections of camp buildings, grounds, and infrastructure.
Execute preventive maintenance schedules and prioritize facility improvements.
Troubleshoot, log, and resolve work requests submitted through the email ticket system.

Vendor & Compliance Oversight

Coordinate with external contractors and vendors for emergency repairs and routine servicing.
Ensure complete alignment with the Wisconsin State Health and Safety Code.
Maintain facility compliance with American Camp Association (ACA) accreditation standards.

Event Logistics & Operations

Collaborate with program staff to execute setup and teardown for all scheduled events.
Maintain organized, clean, and safe camp facilities and communal spaces.
Track and monitor inventory levels for essential camp supplies and equipment.
Handle the procurement, ordering, and restocking of operating materials as needed.

Qualifications

Professional Experience

Demonstrated background in facilities management, logistics, operations, or event coordination.
Prior experience working within a camp, outdoor education, or non-profit setting is highly preferred.

Skills & Competencies

Strong multitasking and organizational skills, with a proven ability to manage shifting priorities.
Excellent interpersonal and communication skills to effectively collaborate with staff, guests, and external vendors.
A self-motivated work ethic with the ability to drive projects independently and contribute to a collaborative team environment.

Physical & Environmental Demands

Physical stamina to manage hands-on facility maintenance tasks, property upkeep, and event setups.
Comfort working outdoors across varying Wisconsin weather conditions and terrains.

Operational Commitments

Willingness to participate in a scheduled on-call rotation to respond to occasional facility emergencies.
Successful completion of a standard background check prior to employment.

Compensation & Benefits

Compensation will be commensurate with experience and qualifications. We offer a robust health benefits package. In addition, all staff members are equipped with the tools needed to succeed, including a dedicated workspace, laptop, email, high-speed internet access, and all necessary supplies.

Statement of Non-Discrimination

Northwestern Settlement is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.
Qualifications