About this role
Job DetailsLevel: ExperiencedJob Location: Hagerstown , MD 21740Position Type: Full TimeEducation Level: High School/ GEDSalary Range: $19.23 - $44.53 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Sales
Inside Sales
Full-Time | Various Locations
$19.23 – $44.53 / hr
Annual Pay Range
Reports To
Branch Manager/Residential/Commercial Manager
DEPARTMENT
Sales
EXPERIENCE
2+ Years Preferred
BENEFITS ELIGIBLE AFTER
45 Days of Employment
ROLE OVERVIEW
The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.
CORE RESPONSIBILITIES
Sales & Customer Service
Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands
Present pricing, credit, and terms accurately; follow through on all commitments to customers
Promote current programs, products, and the company's competitive advantages with confidence
Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction
Product Knowledge & Problem Solving
Demonstrate deep knowledge of all product lines and their real-world applications
Quickly assess customer needs and recommend the right products or escalate to a technical expert
Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)
Understand how products work together; proactively offer complementary items on every order
Teamwork & Operations
Coordinate effectively with outside sales on projects, quotes, and customer accounts
Use company systems and tools to plan, track, and maximize efficiency
Participate actively in team meetings; share best practices and contribute to shared goals
Maintain accurate customer files, inventory availability info, and shipment tracking
Qualifications
QUALIFICATIONS
High school diploma or GED required
2+ years in a similar inside sales or wholesale distribution role preferred
Product and applications experience in plumbing, HVAC, or related industries a strong plus
Bilingual in Spanish desirable
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable with company software systems
BENEFITS
Eligible to enroll on the 1st of the month following 45 days of employment:
Medical, Dental & Vision
Short & Long-Term Disability
Life Insurance
Flexible Spending Account (FSA)
Telehealth
Gym Reimbursement
401(k) with Company Match
Free Surgery & Imaging Program*
Free Medications*
Delta Perks — Local Discounts
Discount Hub
Coverage available for families
- Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.
Additional duties may be assigned as needed. We are an equal opportunity employer.
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