Collection Specialist

Job Title:       Collections Specialist

Location:       Remote

Department: Collections

Reports to:    Manager, Collections

Company:     BriteCap Financial 

About Us: 

BriteCap Financial is a leading financial technology company dedicated to providing innovative lending solutions to small businesses since 2003. We specialize in helping small businesses nationwide thrive by offering tailored financing products and exceptional customer service. Our team is committed to fostering a supportive and collaborative work environment where individuals can grow and succeed.

Position Overview:

The Collections Department is responsible for working with clients who have become delinquent. The role involves contacting customers, identifying the reasons as to why they have fallen delinquent and coordinating a repayment plan that will either return them to a non-delinquent status or prevent them from defaulting. In the event of a default, Collections is also responsible for communicating with 3rd party collections agencies and attorneys as we manage our portfolio of advanced delinquent accounts.

Key Responsibilities:

• Call, Email, and Textdelinquent customer accounts 
• Respond tocustomer questionsregardingaccount status, invoicing, and paymentinformation.
• Proactively contactcustomersand resolve issues on paymentdefaults.
• Document all calls and follow-ups 
• Obtain promise to pay from customers forup-to-datepayment
• Skiptracewhenrequired
• Early paymentdefaultresearch and resolution
• Reconciliations of cash applicationwith customer
• Process customers request for Buy-Outs.
• Properly worka minimum of fifty(50+)accountsper day(50-100+ Phone calls)per current company policy standards.
• Negotiate andProcess paymentplans using department policy and available tools
• Review accounts with management forpossiblehardships, account adjustments

Qualifications:

• Bachelor’sdegree is preferred but will consider associate or equivalent work experience.
• 5+yearscollectionsexperience, preferably in commercial or consumer lending. Preferably with MCA and Loan product experience.
• Well organized – This individual must be capable ofhandlingmultiple tasks while setting priorities and addressing issues in their proper order.
• Resourceful – Mustpossessa passion for problem solving. Proven history ofutilizingall available resources to gather information about a client, which will be used toassistin the recovery process.
• Possess an “Investigative Mindset” – The ability to digestvarious typesof information and to draw a logical conclusion about a customer’s current situation.
• Strong verbal and written communication skills. This role relies heavily on the ability to clearly communicate with clients via telephone,email,andtext. The candidate must be able to use proper grammar (both verbal and written), when communicating with clients.
• Flexible – This individual must be able to easily adapt to new procedures and processes as changes occasionally occur.
• Team Oriented – The selected candidate must be able to work well within a group of Collectors and to work with other departments (Underwriting, Sales, Account Management, etc.), who seek informationregardingthe status of an account.
• Advanced computer and data entry skills (Word, Excel, Outlook, Internet) – System maneuverability and speed of actionis a key driverof consistent results. Ability to use hot key combinations (Alt -Tab Screen Toggling, Copy/Paste Shortcuts, etc.). Knowledge of HubSpotis a plus.

 Skills/Attributes:

• Compassionate Engagement – Ability to approach our clients with the mindset that we are committed to help them solve a problem according to current department policies as they relate to the client’s contractual obligations under their finance agreement. 
• Ability tomaintaina calm disposition when working through challenging situations.
• Results Oriented – Possess a genuine desire to work towards achieving a goal, as opposed to going through the motions and checking off a box.  
• Self-driven: The ability to work under minimal supervision while adhering to company policies and current department policies to produce collection outcomes that are satisfactory to thecompanyKPI’s (Key Performance Indicators).
• Good listening and negotiation skills 
• Willingness to learn and adapt to changes