Public Area Attendant - Part-Time

Job DetailsJob Location: Nobu Hotel Chicago - Chicago, IL 60607Position Type: Part TimeSalary Range: $21.70 - $24.75 HourlyTravel Percentage: NoneJob Shift: AnyJob Summary

Maintain and clean all guest corridors, linen closets, Public Areas, surfaces as well as any other assigned areas in accordance with standards established by NOBU hotel’s standards of cleanliness.
Provide guests with a fully-stocked and well-maintained Mini Bar throughout their stay. Inventory all guest’s Mini Bar on a daily basis and post the appropriate charges to the room daily prior to guest departure.

Essential Functions

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Ensure security of any assigned keys and phone.
Review assignment sheet and update completed assignments. Check with Housekeeping Supervisor and Housekeeping office for additional assignments throughout the shift.
Organize work duty priorities.
Review assigned area and complete general removal of any trash or debris on floors.
Clean designated areas with proper chemicals, tools and equipment:
Guest meeting rooms
Public rest rooms
Restaurant area
Service corridors
Offices
Bar area
guest vending areas
stairwells
Ensure that nothing is stored in stairwells.
Check under furniture for debris and remove if present.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps light fixtures and light switches; check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
Remove dust, grease and smears from house/public phones and reposition properly.
Inspect condition of planters and plants; remove debris, polish planters in a garden
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Polish all brass surfaces.
Empty trash containers, ashtrays and ash urns in public areas.
Remove trash; debris and cobwebs from the garden and clean around of the hotel
Empty vacuum cleaner bags, replace and clean machines.
Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas if needed
Transport guest laundry and dry cleaning to correct guest rooms if needed
Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room if needed
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor.
Ensure security of guest room access and hotel property.

Other Duties

Make up cribs and rollaway beds; transport to designated rooms if needed
Turn mattress and box springs according to rotation schedule if needed
Assist Runners as assigned.
Stock public area supplies cupboard

Other Duties

All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Comply with the hotels attendance policies.
Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
Navigates each shift fluidly and freely performs duties outside of assigned classification.

QualificationsWorking Conditions & Physical Requirements

Physical Effort

Must be able to stand and bend for long periods of time as well as continuous walking and pushing. Ability to visually review documents and computer screens for short periods of time during the shift. Must be able to bend and push rolling carts and. Significant portions of daily assignments involve application of manual skills, requiring motor coordination in combination with finger dexterity such as typing and handwriting. Must be able to lift boxes and push heavy rolling carts with equipment keeping up a well-paced effort to reach other areas of the hotel weighing up to 150 lbs. Must be able to push, stretch, bend, squat and reach to complete cleaning of areas and filling of private bars and other tasks.

Physical Environment

Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs.
Frequent kneeling, pushing, pulling, lifting, squatting, reaching, and bending.
Occasional ascending or descending stairs and ramps.
Tasks are performed indoors in a temperature controlled environment. Must be able to work in underground garages (100+F), kitchens (100+F) and outside in the elements.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule

Due to the nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Housekeeping is a constant operation every day and colleagues may be required to work varying schedules due to business demands, including weekends and holidays.

Safety

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Education

High School Diploma or Equivalent

Experience

Prior Housekeeping experience, customer service with a four-star hotel brand preferred.

Computer Skill & Other Technical Skills

Ability to learn, utilize and communicate effectively via company issued communication devices.
Must possess basic computer and mathematical skills. Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Communication

Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Other

Must be customer-service oriented and have excellent hospitality skills.
Ability to work a flexible schedule to include weekends and holidays

Must be of legal age to serve alcohol.

Acknowledged

I have read the above Job Description with my manager and understand that my performance will be evaluated and measured based on my ability to achieve the above criteria.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor and/or manager.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.