Executive, IT Operations (Audio-Visual)

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking a motivated Executive, IT Operations (Audio-Visual) to join our dynamic team in the NTU Shared Services (NSS) Information Technology Division. We are a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Run shared service delivery operations

• Ensuring that assigned operations run seamlessly.
• Managing the implementation of shared service delivery changes and maintenance routines as agreed upon.
• Provide on-site IT/AV support for service disruptions in common teaching facilities, tech lounge, and within the university.
• Troubleshoot and resolve equipment malfunctions and software errors to restore service.
• Deliver ad-hoc IT/AV support as required, including event support, video conferencing, and meeting assistance.

Maintain service level agreements and service improvements; and other areas

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Deliver exceptional customer experiences by effectively communicating and applying excellent service standards when handling requests and incidents. Proactively follow up post-resolution to confirm customer satisfaction.
• Manage administrative tasks and maintain detailed records of IT/AV issues and resolutions.
• Create and update technical documentation for equipment configuration.
• Enable asset management with the tracking of IT/AV equipment inventory and movements.

Requirements:

• Minimum of 2 years’ IT operations experience and a Diploma in Information Technology or Audio-Visual related field.
• Entry level candidates with a Diploma in Information Technology or Audio-Visual related field are encouraged to apply.
• Good Technical Knowledge in the following areas:
  • Audio equipment: microphones, speakers, mixers, amplifiers
  • Video equipment: projectors, screens, cameras, video switches
  • Control systems: Crestron, Extron
  • Video conferencing: platforms (Zoom, Teams, etc.), codecs
  • Networking: basic understanding of network infrastructure
  • Computer systems: hardware, software, operating system
  • Troubleshooting: identifying and resolving technical issues
  • Event planning and execution: coordinating AV for events
• Good teamwork and interpersonal skills.
• Good oral and written communication abilities.

We regret to inform that only shortlisted candidates will be notified.