Admissions Receptionist - Full Time

Job DetailsJob Location: DALLAS, TX 75228Position Type: Full TimeEducation Level: High School PreferredSalary Range: $18.24 - $18.24 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social ServicesAbout Nexus Family Recovery Center

Nexus Family Recovery Center is a Dallas-based nonprofit dedicated to helping women and families heal from substance use disorder. We provide a comprehensive continuum of care, from detox through residential and outpatient treatment, rooted in trauma-informed, evidence-based practice and a deep belief that recovery is possible for everyone we serve.

At Nexus, our culture is built on the same values we bring to our clients: respect, compassion, and integrity. Our team is made up of professionals who are serious about the work and about each other, and we are committed to building a workplace where staff feel supported, valued, and able to grow.

We back that commitment with meaningful benefits. Full-time employees receive fully covered health insurance premiums — no cost to you for your own coverage. Coverage is also available to dependents at a cost.

If you're looking for work that matters, a team that shows up, and an organization that invests in the people doing the hard work, then we'd love to meet you.

Summary

Reporting to the Director of Admissions, the Admissions Receptionist is the first face that clients and family members will see when they enter Nexus and must be prepared to represent Nexus in a friendly, professional manner. Additionally, the Receptionist is responsible for coordinating office tasks, including directing visitors and callers, responding to questions from family members and new admission clients, and responding to client questions.

Essential Duties & Responsibilities

Supports the Admissions team with incoming clients by providing clients with appropriate paperwork and helping to get clients into Admissions in an efficient, compassionate manner.
Enters all new admits into the Intellium system and logs their initial urine drug screen.
Assist admission counselors by helping with property search
Conduct client UA’s and help them change into scrubs.
Maintain an adequate number of all printed documents used in the admission department.
Assist with the management of the referral list in CMBHS
Assist with managing the waitlist in CMBHS
Learns and adheres to all confidentiality rules relating to clients, client information, financial information, and other private information.
Ensures services delivered as in line with the Nexus Mission and Values
Other duties within the organization as assigned.
QualificationsCompetencies

Speaks clearly and professionally with clients, families, and staff
Proficient in the use of office technology tools such as Microsoft Outlook, Excel, Teams, etc.
Writes accurately and professionally in emails and documentation
Demonstrates active listening and empathy during sensitive conversations
Creates a welcoming, nonjudgmental environment for all visitors
Handles concern calmly and with discretion
Understands the stress clients and families may be under and responds with compassion
Maintains strict confidentiality of client records and interactions
Understands and adheres to HIPAA and agency privacy policies
Balances phone calls, walk-ins, appointment coordination, and administrative tasks
Prioritize tasks effectively in a fast-paced environment
Presents a calm, helpful, and respectful demeanor always
Dresses appropriately and reflects the values of the organization
Ability to learn and use EMR/EHR systems.
Uses email, phone systems, printers, and scheduling tools efficiently
Interacts respectfully with clients from diverse backgrounds
Understand trauma-informed principles and how to support individuals in crisis

Education & Experience

High school diploma or general education diploma required. Associate’s degree or equivalent from two-year college or technical school preferred; or six months to one-year related experience.

Qualifications & Responsibilities

Respects confidentiality always.
Follows HIPAA and CFR 42 guidelines for disclosing information.
Adheres to the agency’s compliance plan, code of conduct, and the Nexus policies & procedures.
Treats all clients, visitors, and co-workers with dignity and respect.
Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.
Ability to solve practical problems involving a variety of concrete variables in standardized situations.
Ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence, promptly.
Ability to work at the maximum capacity of all required expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all training required to stay in compliance with state licensure rules and regulations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.