Mgr, Sales Support

Job Summary

The Renewal Quoting team enables Renewal Specialists and Customer Success Managers to execute renewal opportunities by delivering timely, accurate, and high-quality quotations for Hybrid Cloud and Public Cloud customers.

As a Sales Support Manager, you will lead renewal quoting operations for an assigned geography and manage a team of Quoting Specialists. You will translate renewal and customer success objectives into operational priorities, manage resources and performance, and drive improvements in quoting quality, productivity, SLA performance, and stakeholder experience.

You will work closely with Sales, Renewals, Customer Success, Pricing, Finance, IT, Sales Operations, and the Renewals Center of Excellence to improve processes, systems, automation, and overall operational effectiveness.

Job Responsibilities

• Lead, coach, and develop a team of Quoting Specialists while establishing clear goals, performance expectations, and accountability.
• Own renewal quoting performance, including accuracy, productivity, turnaround time, SLA achievement, and stakeholder experience.
• Manage workload, capacity, and resources based on renewal demand, pipeline, business priorities, and quote complexity.
• Monitor operational metrics and trends to identify risks, improvement opportunities, and resource needs.
• Manage escalations, critical renewal opportunities, and operational blockers.
• Drive process standardization, automation, AI-enabled solutions, and continuous improvement initiatives.
• Partner with Sales, Renewals, Customer Success, Pricing, Finance, IT, and other teams to improve quoting processes and business outcomes.
• Communicate performance, risks, priorities, and recommendations to leadership and key stakeholders.
• Support workforce and operational planning while ensuring consistent application of quoting processes, policies, controls, and quality standards.
• Build a high-performing, inclusive team through coaching, knowledge sharing, development, and succession planning.