Quality Advocate L3 (Ncomply)

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

At Ncontracts we help financial institutions make better decisions. This is achieved by creating tools that help them understand their risks and compliance concerns, as well as providing pathways for them to mitigate their risks. We also have teams of industry leading experts to walk them through the process.

This role is a contributor role working on a small, cross-functional team made up of 2-3 developers, a product manager, and 1 Quality Advocate. The Quality Advocate is not solely responsible for quality on a team but should be always engaged in activity that will promote quality software development. That means your day to day could include things like helping define features from a user’s perspective, writing test cases anyone on the team can execute, or helping write automated tests with developers. This position reports to Software Development leadership.

A successful L3 Quality Advocate at Ncontracts will:

Help their team produce high quality software, suggesting appropriate tool and process changes when necessary

Ensure that their time is spent on tasks are spent primarily on shift-left tasks like test case writing and user story definition

Help with bug diagnosis and analysis

Work as a collaborative teammate, making sure everyone understands what high quality means for their current work

Stay up to date on processes and tooling for improving quality

Participate in learning and growth opportunities

Be available to assist with release activities

An L3 Quality Advocate at Ncontracts is expected to exhibit the following behaviors:

• Honesty: Whether reviewing another developer’s code, participating in retrospectives, or working with your team on what direction to take a project, we expect openness and honesty. Honesty creates trust, and we believe that all great teams are built on trust.

• Low Ego: Have confidence in your skills and experience but be willing to alter your opinions and ideas when another, better one comes along. Have strong opinions, but loosely held.

• Instinctive troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team, and we expect our Quality Advocates to have significant knowledge from experience to bring to bear.

• Deep Curiosity: You’ll be expected to research new and exciting technologies, perfect the use of existing technologies, and discover new libraries and tools that can affect change across the organization.

• Motivation: You’re a natural self-starter, and you enjoy solving problems. You can jump in with minimal instruction and figure out what should be done.

It’s expected you’ll have the following skills and experience:

• Experience with diverse testing methodologies and tools

• Experience writing test cases and helping to craft acceptance criteria

• Experience working on a cross-functional team to deliver software

• Strong written and verbal communication skills

It’s helpful for you to have at least some of the following:

• ISTQB certifications

• Experience working with, in, and around horizontally scaling systems

• Experience with UI automation tools like selenium or cypress

• Functional knowledge of SQL as a tool for analysis and debugging

• Familiarity with systems integration

• Experience in SaaS based companies

• An automation mindset

WE OFFER ALL FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws

• 11 paid holidays

• Community and social events to keep you connected and engaged

• Mental Health Benefits

• Medical, Dental and Vision insurance

• Company-paid Group Life Insurance, Short- and Long-Term Disability

• Flexible Spending Account & Health Savings Account

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice

• Pet Insurance

• 401 (k) with company match with eligibility on Day 1 of employment

• 2 Paid Volunteer Time Off Days

• And much more!

*Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.