Part-Time Customer Service Rep (Bilingual)

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. 

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.  

Key Responsibilities & Duties:   

This position is part-time.

• Professional fluency in English and Spanish is required to effectively communicate with and support our Spanish-speaking clients. 

• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. 

• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. 

• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. 

• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. 

• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. 

• Follow up with customers throughout the resolution process to ensure satisfaction. 

• Route calls to the appropriate department when necessary, ensuring a seamless customer experience. 

• Assist in generating sales and upselling opportunities based on inbound customer inquiries. 

• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. 

• Ensure consistent communication between the company and customers to foster strong relationships. 

• Perform data entry, process cancellations, credits, and invoicing as needed. 

• Support additional call center functions and assume other duties as assigned. 

 Qualifications & Skills:  

• Strong verbal and written communication skills with the ability to convey information clearly and professionally. 

• Previous customer service experience in a call center environment. 

• Bilingual in English & Spanish is a plus. 

• Ability to multi-task in a fast-paced, high-volume environment. 

• Strong problem-solving and conflict resolution skills. 

• Attention to detail and ability to work under frequent interruptions. 

• Experience using CRM systems and data entry tools. 

• Sound knowledge of customer service principles and best practices. 

• Ability to work independently and as part of a team. 

• High School diploma or equivalent required. 

 Work Environment & Physical Requirements (if applicable):  

• Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. 

• Occasional lifting and moving up to 50 lbs. may be required. 

• Fast-paced environment with frequent customer interactions and problem resolution. 

Benefits and Compensation: 

•  401(k) retirement plan with company match.

Compensation: $22.00/hr