SALES SUPPORT SENIOR OFFICER
About this role
•Accurately enter and process customer orders into the company's sales system.
• Verify order accuracy, including product specifications, quantities, and pricing.
• Coordinate with the warehouse or logistics department to ensure timely order fulfillment.
• Address sales team inquiries and resolve order-related issues.
• Process customer returns, including submitting return requests and managing the return process.
• Prepare and issue price quotations for customers based on product specifications and pricing guidelines.
• Coordinate with the sales team to ensure accurate submission of quotations.
• Maintain organized filing systems and records.
•Inspect and monitor promotional item activities, initiating necessary interventions, especially for cancellations or supplementary orders.
•Process monthly SPOT orders to fulfill the extra demand.
•Maintain regular follow-ups with the demand and distribution team to ensure the shipment of back orders.
• Follow the orders to be delivered on time as per schedule.
•Conduct daily/weekly tracking of sales, deliveries, and stock levels, ensuring the fulfillment of the service level.
• Ensure that all items must be deli
Required Job Qualifications & Competencies
- High school diploma or equivalent required.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent organizational and time management skills.
Attention to detail and accuracy.
Ability to work independently and as part of a team. - Fast and accurate data entry skills
- Good knowledge of the English language
Company at a glance
As division of Napco National, we have been packaging manufacturers for over 65 years now. we’ve grown to produce over 440,000 MT of plastics, paper & foil laminates packaging, fillers & compounds, unit cartons, solvents & inks, from 17 manufacturing sites in 5 countries. With a strong set of values, our team of over 3,000 employees, work with passion & dedication, to improve our customers’ experience & the world around us.
Driven by an entrepreneurial pioneering spirit, our products today reach customers in over 90 countries across the Middle East, Africa, Europe & the UK & Americas, through our wide network of sales & logistics hubs spread across continents.
Our vision motivates us to become global industry leaders & exponentially drives our growth. With expert manufacturing know-how, operational excellence & advanced technology capabilities, we grew our diversified product portfolio to serve multiple sectors in the B2C finished goods & B2B raw materials, films & packaging for the region’s greatest brands & loyal consumers.
With a “customers-first” approach, we work together with our customers to deliver value- driven packaging solutions. We continuously pursue technological breakthroughs & keep innovation at the forefront of our product lifecycle with the continuous support of our research & development center (PACT).
Our commitment to quality & security help us set high standards & deliver products that meet the qualifications of our International certifications. We are committed to reduce our environmental negative impacts & aim to partner across the value chain for a circular economy, bio-based components, responsible sourcing & sustainable products development. By believing in a sustainable future, we take steps to preserve the wellbeing of our employees & communities at large.
Being part of the solution to global sustainability challenges will secure the long-term success of our employees, customers & business.
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