Member Experience Lead - Wimbledon Tennis & Pickleball Club
- Location
- Walpole
- Workplace
- On-site
- Compensation
- $19 – $25
About this role
Member Experience Lead - Full-Time & Part-Time
Wimbledon Tennis & Pickleball Club - Walpole, MA
$19–$25/hour
Do you love being the face of a fun, high-energy club, the person who makes every member feel like a VIP the second they walk in? Wimbledon Tennis & Pickleball Club in Walpole is looking for a Member Experience Lead to lead our front-of-house team, keep daily operations running smoothly, and bring our social media presence to life.
What you'll do:
- Lead, train, and support our front desk team to deliver 5-star service on every visit
- Oversee check-ins, court scheduling, reservations, and program sign-ups for tennis and pickleball
- Manage membership services, payments, and day-to-day front desk operations
- Create and post engaging social media content that shows off our club's community and events
- Handle member questions, concerns, and feedback with professionalism and care
- Coordinate staff schedules to ensure proper coverage across all programs
- Support hiring, onboarding, and training for front desk staff
What we're looking for:
- Prior experience in customer service, hospitality, or club/fitness operations (leadership experience a plus)
- Comfortable managing Instagram/TikTok/Facebook content
- Outgoing, organized, and dependable, someone who thrives in a fast-paced, people-first environment
- Comfortable with scheduling systems and basic computer tools (training provided)
- Familiarity with tennis or pickleball a plus, not required
- Full-time and part-time schedules available, tell us your availability
- Must be available evenings, weekends, and during peak club hours
- CPR/AED certification preferred, or willingness to obtain
Why Wimbledon:
- Paid training and professional development
- Retirement savings options for all employees
- Medical & Dental Benefits for full time employees
- Employee perks across Momentum Enterprises - My Gym, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture
Apply today - interviews happening now.
Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?