About this role
WHAT'S IN IT FOR YOU
- Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
WHAT YOU’LL DO
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Assisting guests with disabilities.
- Manage online, phone, and in-person, room reservations.
- Arrange specialized services for VIP customers.
- Operating switchboard and assisting with inquiries.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
- Perform other duties as assigned.
WHAT YOU’LL BRING
- Ability to obtain a Class IIIB gaming license.
- 2 (two) years of customer service experience.
- 1 (one) year of luxury hospitality experience.
- Tribal gaming experience a plus.
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