Front Desk Receptionist - Fort Collins Clinic - No Weekends

Job DetailsJob Location: Fort Collins, CO 80528Salary Range: $18.50 - $20.50 HourlyAbout Mountain View Pain Center:

Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source.

Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.

Position Summary

The Front Desk Receptionist is the first impression of Mountain View Pain Center and plays a critical role in creating a welcoming, organized, and efficient patient experience. This role supports clinic operations by managing patient flow, scheduling appointments, coordinating care, and ensuring clear communication across departments.

You’ll serve as a key point of contact for patients—both in person and over the phone—while maintaining accurate records, handling insurance information, and supporting smooth daily clinic operations.

What You’ll Do

Welcome patients and visitors with professionalism, warmth, and compassion
Schedule, confirm, and reschedule patient appointments using clinic software systems
Answer incoming calls and provide accurate, timely information to patients and callers
Make outbound calls to reschedule appointments and meet minimum call attempt expectations
Coordinate appointment transitions for patients with multiple same-day visits
Facilitate Uber transportation for Personal Injury (PI) patients when needed
Collect and verify insurance information and process payments as required
Scan, upload, and maintain accurate patient documentation
Communicate promptly and effectively with clinical and administrative teams
Notify medical staff of patient arrivals and support patient flow throughout the clinic
Maintain a clean, organized, and professional front reception area
Support general administrative tasks as assigned

QualificationsMinimum Experience & Qualifications

High school diploma or equivalent, some college preferred
Minimum 1 year experience as a medical receptionist in a fast paced environment
Minimum 1 year experience with medical scheduling
Strong customer service skills and patient-first mindset
Proficient computer and typing skills
Bilingual in Spanish and English preferred
Access to reliable transportation

Compensation & Schedule

Pay Range: $18.50 – $20.50 per hour

Job Type: Full-time

Work Location: Fort Collins Clinic / E Harmony Rd — 100% onsite/in-person

Hours

Monday–Thursday: 8:30 AM–12:30 PM; 1:30 PM–5:30 PM
Friday: 8:00 AM–1:00 PM

Benefits

401(k) with company matching
Medical, dental, and vision insurance
Life insurance
Short- and long-term disability coverage
Paid time off (PTO) plus paid holidays