Lift Ops Ticket Checker

Job Details: Job Location: Nordic Valley Resort - Eden, UT, Position Type: Seasonal, Salary Range: Undisclosed,

About the Role

As a Ticket Checker, you are one of the first team members guests interact with when hitting the slopes! You will play a vital role in keeping lift lines organized, validating guest passes, and setting a positive, welcoming tone for the day. This role is ideal for individuals who enjoy customer service, working outdoors, and engaging with a high-energy crowd!

Key Duties & Responsibilities

Access Control: Scan and verify all lift passes, day tickets, and credentials to ensure valid access. Maintain knowledge of all pass types, promotions, and resort policies.
Maze & Crowd Management: Organize and merge lift lines efficiently to minimize wait times and maximize chair capacity.
Guest Relations: Greet guests warmly, answer questions about resort terrain, dining, and daily events, and assist in resolving ticket issues.
Department Support: Assist Lift Operations with morning set-up and evening teardown of maze poles, ropes, and signage. Perform routine snow clearing around scanning zones and maze entry points.
Safety Awareness: Remain vigilant for potential safety hazards in line, assist with misloads, and support team members in emergency situations.

Qualifications

Qualifications & Requirements

Age Requirement: Must be at least 16 years old (or 18+ based on resort policy).
Skiing/Snowboarding: Skiing or riding ability is not strictly required for this role, though helpful depending on station assignment.
Customer Service: Strong interpersonal skills, enthusiastic attitude, and clear communication in English.
Availability: Must be able to work weekends, holidays, and peak periods.
Reliability: Must have dependable winter transportation to arrive on time for scheduled shifts.

Physical Requirements & Work Environment

Outdoor Conditions: Must be comfortable standing outdoors in cold, windy, and snowy alpine weather for extended periods.
Physical Effort: Ability to lift, push, or pull up to 50 lbs, operate hand scanners, and perform light snow removal.