Guest Services Staff

Job Details: Job Location: Sandia Peak Ski Area - Sandia Park, NM, Position Type: Full-Time/Part-Time, Salary Range: Undisclosed,

Sandia Peak Ski Area

Guest Services Representative

2026/2027 Winter Season

Sandia Peak Ski Area is seeking friendly, dependable, and customer-focused team members to join our Guest Services Department for the 2026/2027 winter season.

Guest Services is a key part of the guest experience and is responsible for assisting visitors with tickets, season passes, lessons, RFID access, and general questions about the ski area.

Responsibilities

Provide excellent customer service and create a welcoming experience for guests
Sell and issue lift tickets and season passes
Assist guests with season-pass questions, products, and account information
Check in guests for ski and snowboard lessons
Assist with lesson registration and scheduling
Operate and troubleshoot basic RFID ticketing/access systems
Operate POS systems and accurately process cash, credit card, and other transactions
Assist guests with RFID cards and access issues
Answer questions regarding lift tickets, lessons, operating hours, mountain services, and ski area policies
Maintain accurate records and follow established cash-handling procedures
Assist with opening and closing Guest Services
Maintain an organized and professional Guest Services area
Work closely with Ski School, Lift Operations, Retail, and other departments
Assist with other duties as needed to support daily ski area operations

Qualifications

Requirements

Excellent customer-service and communication skills
Comfortable working with computers, POS systems, and technology
Ability to learn and operate RFID ticketing systems
Ability to accurately handle cash and credit-card transactions
Strong attention to detail
Reliable transportation to and from the ski area
Ability to work weekends and holidays
Ability to work in a fast-paced mountain environment
Previous guest services, ski resort, retail, ticketing, POS, or hospitality experience is preferred but not required

Schedule

Seasonal – 2026/2027 Winter Season

Full-time and part-time positions may be available. Weekend and holiday availability is required.

Join the Sandia Peak Team

Work in a unique mountain environment while helping guests enjoy their experience at Sandia Peak Ski Area. If you are friendly, dependable, organized, and enjoy working with people, we would like to hear from you.

Apply today and become part of the Sandia Peak Ski Area team!