Student Experience Mentor

CLASSIFICATION: Administrative

DEPARTMENT: Graduate & Adult Enrollment

FLSA STATUS: Exempt

SUPERVISION RECEIVED: Works under the direction of the Executive Director of Undergraduate and Graduate Admission

SUPERVISION EXERCISED: N/A

POSITION SUMMARY: The Graduate Admissions Counselor at Moravian University is a pivotal role that blends the art of sales with student support to drive enrollment and retention in our graduate programs. The Graduate Admissions Counselor is responsible for managing the prospective student funnel, ensuring that every individual receives exceptional guidance and support throughout their journey with Moravian. This role requires a self-motivated, organized professional who excels in a dynamic, results-driven environment and can work independently to achieve enrollment goals. Specifically this role will involve recruiting students in the following programs: Doctor of Athletic Training, Post Professional Occupational Therapy Doctorate, and Speech-Language Pathology Doctorate.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Sales and Recruitment:

• Manage the entire recruitment funnel for all inquiries and applicants, guiding them toward enrollment.
• Conduct outbound calls to prospective students, highlighting the benefits of Moravian’s graduate programs.
• Respond to new inquiries within one business day, ensuring timely and effective communication.
• Engage with prospective students both in-person and virtually (e.g. hosting information sessions) to discuss the advantages of Moravian’s graduate and continuing education programs, moving inquiries to the application stage.
• Consistently follow up with inquiries and applicants who have yet to respond to outreach efforts.
• Represent Moravian University at select fairs and conferences, showcasing programs with professionalism and enthusiasm.
• Collaborate with marketing and program directors to develop compelling recruitment and admissions materials and ensure program websites are up-to-date and compliant.
• Attend clinical partner events to advertise and recruit for the programs

Student Enrollment and Support:

• Guide potential students through the application process, providing clear instructions on requirements and deadlines.
• Assist new students in setting up and accessing their network credentials.
• Serve as a resource for students, maintaining regular communication and connecting them with necessary services.
• Collaborate and meet regularly with program directors for assigned programs. 
• Collaborate with the Center for Global Education and Center for Inclusive Excellence to support recruiting international students where applicable.

Student Experience:

• Foster a positive student experience from the initial inquiry stage, maintaining a student-centric approach in all interactions.
• Provide clear and consistent communication, promptly addressing any student concerns or issues.

QUALIFICATIONS: 

Required

• Baccalaureate degree in a related field.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate persuasively and adapt to a wide range of audiences.
• Strong organizational skills, with the ability to manage multiple competing priorities and work independently with minimal direction.
• Demonstrated ability to thrive in a fast-paced, changing, results-oriented environment.
• Proven ability to work as a member of a team while also working one-on-one with students — strong collaboration skills paired with individual initiative.
• Commitment to customer service and the ability to serve as a trusted ambassador of the One Enrollment Division's mission and goals.
• Proficiency with integrated technology systems and tools, including CRM platforms.
• Ability to work a flexible schedule, including evenings and weekends, to accommodate student needs.

Preferred

• Master’s degree in a related field
• Experience with or knowledge of athletic training, occupational therapy, and/or speech-language pathology.
• Previous experience in sales or higher education admissions.

This position allows for a remote work schedule.

TO APPLY: Qualified candidates should attach their cover letter, resume, and contact information for three professional references to the online application by clicking “Apply Now”. Please attach documents as a PDF file.

Moravian University will not sponsor applicants for a U.S. work visa for this position.