🇱🇹/ 🇵🇱 Lithuanian and Polish speaking Customer Support Specialist

About Montonio:

Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀

The Role:

As a Customer Support Specialist, you'll be the person our Lithuanian and Polish merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally.

You'd be joining a CS team of ~10 people spread across four countries, so there's a real foundation to build on. Good processes, shared knowledge, people who have your back. And since we're still a 60+ person company, there's genuine room to shape how things work, not just follow a playbook. (#start-up 🚀)

Your daily missions:

• Support merchants in Lithuanian and Polish via phone, email, and web tools

• Consult merchants on best implementation practices and help them get the most out of Montonio

• Answer product questions from potential clients and help them find the right fit from our suite of products

• Advocate for merchants internally - make sure their feedback reaches the product and development teams

• Contribute to the customer experience beyond your inbox - flag issues, suggest improvements, and think alongside the team about how our Help Center, automations, and processes can get better

• Stay sharp on the technical side of our products - the support team needs to be one of the most knowledgeable in the company 🧠

Our expectations to you:

• Tech-savvy and genuinely curious about new tools

• Great with people, not afraid to pick up the phone

• A solid problem-solver who stays calm when things get complicated

• Great written and verbal Polish, Lithuanian and English

⭐️ Bonus points for:

• Experience in customer support

• Experience with e-commerce platforms, fintechs and/or start-ups

What we offer

You would be joining Montonio at a very opportune time. We’re still a team of 60+ people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.

• 💰Salary from €2300 gross

• 📧 Company stock options

• 🏝️ 6 weeks time off (20 working days of vacation + 10 personal days)

• 🏢 A neat office in Vilnius

• 🧑⚕️ Private health insurance or a sports compensation

• 💛 A team of friendly, forward-thinking people that always support each other

• 🏡 Flexible working schedule

• 🌱 Opportunities to grow and take on more responsibility

• ⏰ Because our customers are businesses, we work regular business hours. No early shifts, no late evenings.

Hiring process:

We believe in a thorough but efficient hiring process to ensure the best fit for both you and our team. Here’s what to expect:

• Application review – We carefully review your application to assess fit.

• Homework – A short task to showcase your skills.

• First interview – Focused on your skills and experience.

• Team interview – A chance for us to get to know you as a person.

• Final chat & office visit – A final conversation with the team and an opportunity to experience our culture.

🚨 Please submit your CV and application answers in English.
🚨 Avoid using AI in application - AI is a big part of how we work - we use it daily, and you will too. But AI-written applications all read the same, and the whole point of these questions is to get a sense of the real you. Keep it yours. 🤖

Please submit your application before 31.10.2026!