Supervisor, Customer Service (BHB)

Job DetailsJob Location: Trenton, ME 04605Salary Range: $24.00 - $26.00 HourlyThe Customer Service Supervisor plays a key leadership role in delivering Modern Aviation’s signature exceptional service to every guest entering the facility. This role oversees the daily performance of the Customer Service team while actively participating in front line service delivery. The Customer Service Supervisor sets the tone for professionalism, hospitality, and operational excellence—managing customer requests calmly and effectively, even in high pressure situations, and ensuring that every interaction reflects Modern Aviation’s brand standards.

Customer Service Operations & Service Delivery

Coordinate aircraft services including fuel orders, hangar storage, and transient parking

Arrange customer services such as hotels, catering, ground transportation, and other special requests

Serve as a primary point of escalation for customer questions, concerns, and service recovery

Build and maintain strong relationships with local vendors (hotels, restaurants, catering partners, rental car companies, transportation providers)

Ensure lobby presentation standards are maintained, including amenities, materials, and customer supplies

Process customer invoices and assist with billing accuracy and timeliness

Supervisory Responsibility

Monitor and support the daily performance of Customer Service Representatives (CSRs)

Serve as a primary resource and point of guidance for CSRs during assigned shifts

Assist with onboarding, training, and development of new Customer Service team members

Provide front desk coverage as needed, including coverage for call outs or staffing gaps

Establish clear expectations and reinforce service, safety, and professionalism standards

Administrative, Billing & Reporting Support

Oversee daily and closing reports related to customer service activity

Assist with billing, invoicing, and accounts receivable support

Assist with monthly tenant reports and weekly fuel pricing

Ensure accurate documentation and timely communication with management regarding customer service issues or trends

Safety, Compliance & Flexibility

Exercise sound judgment consistent with company policies, standard operating procedures, and safety regulations

Maintain professionalism and composure in fast paced, time sensitive environments

Perform additional duties as assigned by management

Qualifications
Valid driver’s license
Must be at least 18 years of age
High school diploma or equivalent; Associate’s degree preferred
Must have open work availability as work schedules may vary, including nights, weekends, and holidays
Strong verbal and written communication skills

Previous customer service experience

Intermediate computer proficiency

Ability to make timely decisions using sound judgment

Strong multitasking and organizational skills

Negotiation and basic sales aptitude

Working conditions and physical demands for this role

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

Please click on the link below to complete a behavioral assessment. This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceSupervisor_Aug2025_155241

Modern Aviation’s Pay Range

$24.00 - $26.00/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off, including vacation and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [email protected].