Manager, Line Service (FRG)

Job DetailsJob Location: Farmingdale, NY 11735Position Type: Full TimeSalary Range: $75,000.00 - $85,000.00 SalaryThe Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety focused, and customer centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals.

Operational Leadership & Execution

Lead and manage day to day line operations, ensuring efficient execution of all scheduled and unscheduled activities
Coordinate staffing schedules to meet operational demands
Carry out Line Service Technician duties as needed to support the team
Ensure completion of all required shift duties, checklists, and operational procedures
Identify and resolve operational issues using sound judgment and established policies
Manage and execute special projects as assigned

Team Leadership & Development

Motivate, coach, and develop Line Service Technicians to achieve performance goals
Mentor and support Shift Leads in managing daily operations across all shifts
Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld
Ensure all personnel are trained and compliant with company SOPs and operational standards
Foster a positive, respectful, and high performing team environment

Safety, Compliance & Quality Assurance

Promote and maintain a strong safety culture aligned with SMS and company policies
Oversee ramp safety procedures and promptly address safety concerns
Ensure adherence to all company policies, SOPs, and regulatory requirements
Lead IS BAH/Safety Program initiatives and committees to improve safety performance
Ensure incident reporting, investigation, and corrective action follow through
Protect customers, employees, and equipment from harm at all times

Customer Service Excellence

Deliver and uphold a high standard of customer service for crew, passengers, and clients
Continuously challenge and improve the customer experience
Maintain a professional and positive company image with all stakeholders

Fuel Operations & Resource Management

Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)
Manage departmental budgets, including labor and operational expenses
Monitor equipment performance and report malfunctions or damage to the General Manager

Reporting & Communication

Complete and submit required reports accurately and on time
Communicate effectively with team members, leadership, and cross functional partners
Perform additional duties as assigned by leadership.

Qualifications
High school diploma or equivalent; Associate’s degree preferred
Experience in FBO or aviation line operations
Previous leadership or management experience preferred
Demonstrated experience in a high service environment
Strong leadership, communication, and organizational skills
Ability to motivate and develop teams in a fast paced environment

Working conditions and physical demands for this role –

Routine exposure to outdoor weather conditions, including heat, cold, and precipitation
Exposure to fumes, noise, moving mechanical parts, and vibration
Work environment is typically loud and physically demanding
Regularly required to stand, walk, and use hands and arms to handle equipment
Frequently required to climb, balance, stoop, kneel, crouch, sit, or crawl
Must be able to lift and/or move up to 75 pounds

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

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https://assessment.predictiveindex.com/bo/804D/LineManager_Aug2025_155515

Modern Aviation’s Pay Range

$75,000- $85,000 + bonus + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [email protected].