Handler, Cargo

Job DetailsJob Location: Wilmington, NC 28405Position Type: Part TimeSalary Range: $20.00 - $22.00 HourlyThe part time Cargo Handler plays a key role in supporting aircraft cargo operations while delivering exceptional customer service to aircraft owners, passengers, and flight crews. This role works both inside the FBO terminal and outside on the aircraft parking ramp, coordinating closely with Line Service, Operations, and leadership teams to ensure safe, efficient, and compliant cargo handling and ancillary services.

3 days/week, usually 4:30am - 8:30am or 4:30pm - 8:30pm work schedules.

Cargo Handling & Ramp Operations

Build, load, secure, and break down LD7 and other Unit Load Devices (ULDs) in accordance with airline or customer load plans
Stage, sort, and label cargo for build up and break down activities
Load and offload cargo and baggage from carts, vehicles, and aircraft
Verify airway bills, manifests, and cargo documentation for accuracy
Marshal aircraft in and out of position and support ramp operations
Operate ground support equipment including belt loaders, K loaders, de ice trucks, and other applicable equipment
Escort customer vehicles on and off the airfield when required
Perform additional duties as assigned by leadership.

Safety, Compliance & Security

Ensure cargo security at all times and conduct dangerous goods and hazardous material checks (Class 6 & 10)
Follow all TSA, FAA, IS BAH, DOT, and OSHA regulations and safety protocols
Remain alert and responsive to hazards associated with moving aircraft, equipment, and ramp environments
Apply safety procedures consistently and escalate concerns to leadership when necessary

Customer Service & Experience

Meet, greet, and welcome passengers and flight crews upon aircraft arrival
Support flight crews with baggage handling, ground transportation, and operational needs
Direct flight crews to the terminal to place fuel and service orders
Follow up to ensure all fuel and service requests are completed to support on time departures
Thank customers for their business and encourage future visits
Champion best practices to continuously improve service delivery and customer experience

Communication & Teamwork

Communicate clearly and professionally with customers, teammates, and leadership
Use written, verbal, and radio communication effectively, including phonetic alphabet and aviation acronyms
Coordinate with Managers, Line Service, and other team members to respond to requests and resolve issues
Partner with fellow teammates when not actively supporting customer aircraft
Assume additional responsibilities as needed to support Modern Aviation’s evolving business objectives

Physical Requirements & Schedule

Ability to perform frequent stooping, kneeling, crouching, bending, reaching, grasping, stretching, walking, sitting, and crawling
Ability to regularly lift up to 50 pounds
Ability to work in outdoor environments, including extreme heat, cold, wet, and humid conditions
Willingness to work flexible schedules, including nights, weekends, and holidays based on flight schedules

Qualifications
High school diploma or equivalent; Associate degree in aviation or business related field preferred
Valid driver’s license
Ability to work flexible schedules, including nights, weekends, and holidays
Prior aviation, warehouse, cargo, or ramp experience preferred
Familiarity with Unit Load Devices (ULDs) a plus
Knowledge of IATA and ICAO regulations preferred
Ability to read, write, and understand the English language
Comfortable learning and using computer software and Point of Sale systems
Ability to thrive in fast paced and high pressure environments

Working conditions and physical demands for this role

While performing the duties of this job, the employee is regularly exposed to loud noise levels; high, precarious places; vibration; moving mechanical parts; and chemicals including aviation fuels, oils, and lavatory fluid. The employee will regularly work outdoors in varying weather conditions, including extreme heat, cold, wet, and humid environments.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

Please click on the link below to complete a behavioral assessment. This step is required.

https://assessment.predictiveindex.com/bo/804D/CargoHandler_Oct2025_13263

Modern Aviation’s Pay Range

$20.00 - $22.00/hr. *Part-time, Seasonal, and Variable positions are not eligible for health benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [email protected].