Access Control Administrator (Genetec)

Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.Description:

Department: Physical Security Technology

Reports To: Security Technology Lead

Location: San Francisco, CA (On-site)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1 hour lunch break)

Position Summary: We are seeking an experienced Access Control Administrator to

manage and optimize our Genetec access control infrastructure. This role will provide direct

support to the Access Control (Badging) team, focusing on system administration, feature

testing and validation, troubleshooting, and cross-functional reporting. The ideal candidate

will also lead the ClearID deployment to establish attribute-based authorization workflows.

This position requires deep expertise in enterprise access control systems and a proven

ability to support complex security environments.

Key Responsibilities:

System Administration & Support:

• Administer and maintain the Genetec Security Center access control platform
• Provide direct technical support to the Access Control (Badging) team for
• system-related inquiries and issues
• Test and validate new features, updates, and system configurations before
• production deployment
• Troubleshoot and resolve access control system issues, including hardware and
• software components
• Perform regular system health checks and proactive maintenance

ClearID Implementation & Management:

• Lead the deployment and configuration of ClearID for attribute-based authorization
• workflows
• Design and implement access policies based on user attributes and organizational
• requirements
• Integrate ClearID with existing Genetec infrastructure and identity management
• systems
• Develop and document standard operating procedures for attribute-based access
• management

Reporting & Analytics:

• Support reporting needs for various internal teams including Finance, Workplace,
• and other stakeholders
• Create and maintain custom reports and dashboards within Genetec Security Center
• Analyze access control data to identify trends, anomalies, and optimization
• opportunities
• Provide ad-hoc reporting for compliance, audits, and security investigations

Documentation & Collaboration:

• Maintain comprehensive documentation of system configurations, procedures, and
• troubleshooting guides
• Collaborate with the Security Technology team on system improvements and best
• practices
• Coordinate with vendors and support channels for issue escalation and resolution

Required Technology Experience:

• Access Control: Genetec Security Center (certification required), Synergis access
• Identity Management: ClearID or similar attribute-based access control platforms●
• Integration: Experience with LDAP, Active Directory, and identity provider
• integrations
• devices
• Networking: IP networking, VLANs, and network troubleshooting for access control
• Database & Reporting: SQL queries, report building, and data analysis tools

Required Qualifications:

• Minimum 5 years of hands-on experience with enterprise access control systems
• Genetec certification required (Security Center System Operator or higher)
• Strong experience administering and configuring Genetec Security Center platforms
• Demonstrated experience with access control system troubleshooting and issue
• resolution
• Experience with attribute-based access control concepts and implementation
• Strong analytical skills with experience creating reports and analyzing security data
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Must be able to work on-site in San Francisco during standard business hours
• Reliable transportation to San Francisco location

Preferred Qualifications:

• Advanced Genetec certifications (Security Center Administrator, Integrator)
• Experience with ClearID deployment and configuration
• Knowledge of physical security industry standards and compliance requirements
• Experience with enterprise-scale access control deployments across multiple
• locations
• Networking certifications (CCNA or equivalent)
• Previous experience supporting badging operations or cardholder management
• Experience with video management system integration (Genetec VMS preferred)
• Bay Area experience preferred

Key Performance Metrics:

• System uptime and availability
• Issue resolution time and first-call resolution rate
• Successful ClearID deployment milestones
• Report accuracy and timeliness
• Internal stakeholder satisfaction scores

Working Conditions:

• Travel to SF monthly is required.
• Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday
• Occasional flexibility may be required for system maintenance or critical issues
• Professional office environment