Service Shop Manager / Dispatcher

Job Details: Job Location: Rhythm Chrysler Dodge Jeep Ram FIAT - Hendersonville , TN, Salary Range: Undisclosed, Job Shift: Open to Closing,
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Service Shop Manager / Dispatcher

Rhythm CDJR

$$$ TOP PAY $$$

Leadership Opportunity in a High-Performing Service Department

Rhythm CDJR is seeking an experienced Service Shop Manager / Dispatcher to join our team. This is a unique opportunity for a proven automotive professional to step into a key leadership role within a fast-paced, high-volume service department.

If you have a strong technical background, leadership experience, and a passion for driving efficiency and customer satisfaction, we want to hear from you.

Why Join Rhythm CDJR?

✅ Competitive Compensation

✅ Flexible Schedule

✅ Excellent Team Culture

✅ State-of-the-Art Facility

✅ Paid Training and Professional Development

✅ Career Advancement Opportunities

✅ Stable and Growing Organization

Comprehensive Benefits

Medical, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Vacation and Holidays

Ongoing Leadership Development

Employee Discounts on Vehicles, Parts, and Service

Opportunities for Career Growth and Advancement

What You'll Do

As the Service Shop Manager / Dispatcher, you'll be responsible for maximizing shop productivity, supporting technicians, and ensuring customers receive an exceptional service experience.

Key Responsibilities

Implement and maintain an efficient technician dispatch system
Assign work based on technician skill level, workload, and productivity goals
Monitor and manage workflow to maximize shop efficiency
Prioritize and oversee all comebacks to ensure timely resolution
Review repair orders for accuracy, proper documentation, and completion
Track repair progress and communicate status updates to Service Advisors
Maintain organized and up-to-date repair logs
Open and close repair orders as needed
Coordinate with the Parts Department to ensure timely parts availability
Assist with warranty compliance and manufacturer requirements
Maintain high levels of customer satisfaction and service quality
Support safety initiatives and ensure compliance with OSHA and company standards
Work closely with service leadership to improve operations and technician performance

What We're Looking For

Required Qualifications

Previous Automotive Technician experience
Previous Management, Supervisory, Shop Foreman, or Dispatcher experience
Strong understanding of dealership service operations
Excellent organizational and multi-tasking abilities
Strong leadership and communication skills
Customer-focused approach to service

Preferred Attributes

High-energy and positive attitude
Proven ability to lead and motivate technicians
Strong problem-solving and decision-making skills
Commitment to operational excellence
Ability to thrive in a fast-paced dealership environment

Take the Next Step in Your Leadership Career

This role is ideal for an experienced technician, lead technician, dispatcher, shop foreman, or service manager looking to join a growing dealership that values teamwork, performance, and professional development.

If you're ready to make an impact, lead a high-performing shop, and grow your career with an organization that invests in its people, apply today at Rhythm CDJR.

Rhythm CDJR is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees.

Qualifications