Managed Services Presales Engineer

Managed Services Presales Engineer                                                                                                                                                                                                                                        FLSA Status: Exempt 
Full-Time 
Location: Dallas, TX

WHO WE ARE:  

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.   

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.   

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.   

WHAT YOU’LL DO: 

· Pre-Sales: Lead impactful customer presentations and equipment demonstrations on-site or virtually; work closely with sales to develop and nurture customer relationships while executing both strategic and tactical objectives; actively contribute to proposal creation and tailored solution presentations.

· On-Site Engagement: Attend on-site customer meetings as required, providing technical expertise, solution guidance, and ensuring alignment between client needs and proposed architectures. Travel to customer locations will be needed based on project requirements.

· Architectural Oversight: Provide Architect Level oversight on large, complex projects, ensuring best practices in design, implementation, and integration, while maintaining technical leadership throughout all phases of project delivery.

· Post-Sales: Deliver architect-level technical support during project startup and, when necessary, after implementation, guaranteeing a seamless transition and ongoing client satisfaction.

· Technical: Identify, position, and promote opportunities for MGT’s MSP solutions, including Monitoring, Element Management, SIEM/SOC, and Managed VoIP/Cloud VoIP.

WHAT YOU’LL BRING:   

• Strong knowledge of service delivery frameworks.
• ITIL v4 (incident, problem, change, service level management) — foundational vocabulary for scoping managed services engagements. 
• Service catalog design (tiered service offerings, break/fix vs. proactive vs. fully managed models). 
• ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management) — understanding how tickets, CMDB, and asset data flow into pricing and staffing models. 
• Detailed understanding of monitoring and remote management platforms 
• Network and endpoint monitoring and management platforms (Auvik, ManageEngine, ConnectWise). 
• SIEM/SOC integration for managed security services Monitoring stack design (infrastructure, network, application, cloud) and alert threshold/escalation design. 
• Patch management and automated remediation tooling. 
• Communicating MSP business cases and financial justifications. 
• Building TCO/ROI comparisons: internal IT cost (fully loaded FTE, tooling, training, turnover risk) vs. managed services investment. 
• Articulating cost avoidance (breach/downtime risk, compliance penalties, unplanned hiring) vs. hard cost savings. 
• Translating CapEx-to-OpEx shift implications for CFO/finance stakeholders. 
• Understanding customer's current cost-to-serve well enough to credibly challenge or validate it. 
• Positioning proactive/preventive value (patching, monitoring, capacity planning) against the customer's lived experience of reactive break/fix pain. 
• Quantifying "soft" value: reduced MTTR, improved employee productivity from fewer outages; freed-up internal staff redirected to strategic projects. 
• Competitive differentiation — articulating why this MSP/model vs. staying internal, vs. a competitor, or vs. a different service tier. 
• Developing and delivering customer presentations. 
• QBR (Quarterly Business Review) structure and metrics (SLA attainment, ticket trends, capacity/utilization). 
• Dashboarding/reporting tools (Power BI, native ITSM reporting) for demonstrating value beyond break/fix. 
• Root cause analysis (RCA) documentation standards. 
• Gross margin modeling for recurring services contracts (a different discipline than one-time project margin). 
• Understanding of managed services attach rates and how it affects overall deal profitability alongside product/project sales. 
• Contract term structures (auto-renewal, true-up/true-down for device counts, co-term alignment across merged contracts). 
• Working knowledge of adjacent practice areas (security, collaboration, datacenter/cloud, physical security) sufficient to identify managed services attach opportunities within a broader deal. 
• Ability to translate a prospect's current environment (device counts, ticket volume, existing tool sprawl) into a right-sized managed services proposal. 
• Building transition/onboarding plans (30-60-90 day) as part of the sales cycle, since customers want to see the operational handoff before signing. 

EDUCATION AND EXPERIENCE: 

Bachelor’s degree or equivalent work experience. 

Experience 

· Five (5) or more years of hands-on experience in an applicable technology field.

· Two (2) or more years of pre-sales engineering experience.

Skills 

· Proven ability to design and implement large-scale solutions including budgetary and detailed cost estimating.

· Strong written and verbal communication skills; ability to translate customer requirements into bill of materials (BOM) and system design.

· Strong organizational, communication, and interpersonal skills.

· Ability to prioritize, multitask, and adapt to new technologies.

· Excellent customer presentation skills.

· Willingness to pursue ongoing learning and professional growth.

WHAT WE OFFER:  

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).  

Specifically, we will offer you a competitive compensation package including:   

• Flexible paid time off  
• 5% 401K matching program  
• Equity opportunities  
• Incentive and bonus programs  
• Up to 16 weeks of paid parental leave  
• Flexible spending accounts   

Full-health benefits with base employee coverage fully funded, comprising:  

• Medical, dental, and vision coverage  
• Life insurance  
• Short and long-term disability coverage  
• Income protection benefits 

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.