- Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.
- Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.
- Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.
- Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
- Maintain accurate customer, opportunity, and activity records within the CRM system.
- Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.
- Schedule introductory meetings and customer visits for Field Sales Representatives, helping expand customer engagement and improve territory coverage.
- Maintain regular contact with strategic and high-value customers to strengthen relationships, coordinate site visits, and ensure an exceptional customer experience.
- A bachelor’ or an associate’s degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience
- Must be a bilingual in French and English
- A confirmed ability and technical acumen to learn about our products and/or services
- Must be legally entitled to work in Canada
- Medical, dental, prescription drug, and vision care coverage through RBC, effective the first day of the month after 30 days of employment
- And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Job Type
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