- Support Product Management in installing, qualifying and servicing our glucose, lactate and cell density (VCD/TCD) sensors and analyzers in GMP-regulated environments.
- Develop and maintain standardized IQ/OQ documentation and define which qualification activities we own and which the customer owns.
- Act as the application expert for CHO cell culture processes (batch, fed-batch, intensified fed-batch, perfusion). Support customers and service teams with sensor placement, cell growth and viability monitoring, troubleshooting and data interpretation.
- Create service manuals, work instructions and troubleshooting guides, together with Global Service.
- Assess how product changes affect installed instruments and qualification documents, together with R&D and Quality.
- Define and launch service and validation offerings, such as commissioning, calibration, IQ/OQ support and training.
- Feed customer and field feedback into product requirements and R&D priorities.
- Support customer audits, supplier questionnaires and technical training.
- You have a higher degree in biotechnology, biotechnology, bioprocess engineering or in another natural science.
- You bring at least 4 years of work experience in application support, technical service or qualification for bioprocess or analytical instruments.
- Hands-on application knowledge of mammalian cell culture, ideally CHO fed-batch and intensified processes.
- Experience with installation, calibration and IQ/OQ in a GMP-regulated environment. Single-use experience is a plus.
- You are structured, pragmatic and able to coordinate global stakeholders without direct authority with strong technical writing skills and a commercial mindset.
- Professional fluency in English. German is an advantage.
- High willingness to travel globally (up to 30%).
- Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
- A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
- Free parking and direct access to public transport
- Employees in Urdorf can purchase monthly lunch checks and enjoy healthy meals at a reduced price, either externally or in our cafeteria
- A range of additional attractive benefits, including employee discounts at select area businesses
Have we raised your interest? Then we look forward to receiving your complete application at our Job portal.
If you have any question, please do not hesitate to contact our Talent Acquisition Team [email protected].
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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