- Following daily service requirements through careful coordination with Amgen/Unity Labs team members & site lead direction.
- Must be able to travel to and work at customer site to provide onsite pipette service according to the service schedule.
- While on site at customer facilities, Field Service Tech provides pipette repair and calibration services.
- Representing Rainin to customer in a professional and positive manner.
- Ability to work independently with minimal supervision.
- Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
- Provides Rainin Sales with customer leads for potential new product purchases
- Perform e-form submission system for initiating calibrations, using Smart bins for collecting pipettes. Use of RFID or similar tracking device for pipette movement and calibration status.
- Coordinate with the regional Service Center for the transit from and to for GMP required pipettes.
- Perform inventory tracking and data management by using a system to log, track and report calibration history.
- Store digital certificates of calibration and print options.
- Be able to update customer dashboard and any reporting interfaces.
- Interface with Mettler or Amgen IT whenever necessary to address any software or hardware.
- Respond to daily work/service-related questions from Amgen/Unity Labs team members.
- Other duties may be assigned as required to comply with customer site requirements.
- Associate's degree (AA) with a technical major or equivalent from a two-year College or other post-secondary education preferred, or related job experience, and/or equivalent combination of education and experience. Field Service and/or Customer Facing experience desired. Minimum 1-3 years demonstrated mechanical aptitudes and experience in the use of small hand tools.
- Previous knowledge or work experience with pipettes preferred.
- Must have strong interpersonal and verbal (English) communication skills.
- Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
- Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
- Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.
- Must have good computer skills, including use of email and common Microsoft Office programs as well as familiarity with logging in and navigating computer networks.
- Ability to learn and navigate and update proprietary software.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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