- Support the execution of the regional eCommerce strategy in alignment with global digital commerce objectives.
- Partner with APAC Market Organizations to identify business needs, challenges, and growth opportunities within the eCommerce ecosystem.
- Drive the successful deployment and adoption of global eCommerce solutions across APAC markets.
- Ensure regional requirements are effectively represented and incorporated into global enhancement and transformation initiatives.
- Monitor implementation progress and support issue resolution to ensure successful project delivery.
- Promote standardization and best-practice adoption across markets while balancing local business requirements.
- Act as the primary liaison between APAC Market Organizations and the Global eCommerce Team.
- Build strong relationships with business, functional, and technical stakeholders across the organization.
- Facilitate communication and alignment between regional business teams and global product owners.
- Gather, document, prioritize, and communicate business requirements to relevant development and support teams.
- Ensure effective stakeholder engagement throughout project lifecycles and change initiatives.
- Support the rollout and adoption of new eCommerce capabilities, digital enhancements, and platform features within APAC.
- Drive awareness and utilization of digital solutions that improve customer experience and business efficiency.
- Collect user feedback and translate business needs into actionable recommendations for future enhancements.
- Participate in feature evaluation, testing, and change impact assessments.
- Contribute APAC regional insights and business priorities to global roadmap discussions.
- Identify opportunities to streamline eCommerce processes and improve operational efficiency.
- Support process harmonization efforts across APAC markets where appropriate.
- Analyze business challenges and recommend practical digital solutions.
- Work closely with Shared Service Centers and Digital Business Services teams to resolve operational issues and improve service delivery.
- Promote continuous improvement initiatives through data-driven decision-making and user feedback.
- Support organizational change initiatives related to eCommerce transformation programs.
- Develop and deliver training, knowledge-sharing sessions, and communication materials to drive adoption of new tools and processes.
- Promote best practices and strengthen eCommerce capabilities across APAC markets.
- Act as a digital ambassador, fostering a culture of innovation and continuous learning.
- Support onboarding and capability-building activities for new users and stakeholders.
- Monitor key performance indicators (KPIs) related to eCommerce platform adoption, user engagement, and business outcomes.
- Prepare operational reports, status updates, and executive summaries for leadership stakeholders.
- Track and escalate risks, issues, and dependencies impacting project delivery and user adoption.
- Ensure compliance with corporate governance standards, digital policies, and data management requirements.
- Support audits, reviews, and documentation activities as required.
- Bachelor's Degree in Business Administration, Marketing, Information Technology, Digital Commerce, or a related field.
- Strong understanding of eCommerce business processes and digital commerce ecosystems.
- Experience working with digital platforms, CRM systems, CMS platforms, or eCommerce technologies.
- Ability to gather, analyze, and translate business requirements into scalable solutions.
- Knowledge of project management methodologies, Agile ways of working, and change management practices.
- Strong analytical and problem-solving capabilities.
- Experience with reporting and data visualization tools is advantageous.
- Experience For Specialist Level
- 3-5 years of experience in eCommerce, Digital Transformation, Business Analysis, Commercial Excellence, or related functions.
- Experience supporting regional or global projects within a multinational environment.
- Exposure to digital platforms, business process improvement, and stakeholder management.
- For Manager Level
- 6-10 years of relevant experience with demonstrated ownership of regional initiatives and cross-functional projects.
- Experience leading digital transformation, eCommerce deployment, or business process optimization programs.
- Strong stakeholder management skills across multiple markets and functions.
- Global Exposure
- Medical and Dental Benefit (including spouse and children)
- Life Insurance Plan
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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