- Assist the Sales Team(s) (internal METTLER TOLEDO, LLC associates and/or Authorized Distributors) during the project scoping phase to ensure feasibility. Involvement in RFP/RFQ responses as required.
- Serve as the leader of conference calls between METTLER TOLEDO, LLC resources, Contracted Resources (when necessary) and our client to ensure the successful implementation of assigned project(s).
- Coordinate delivery, installation and configuration of hardware and/or software (as required) for assigned project(s).
- Act as the METTLER TOLEDO, LLC Project Manager for both internal (and external resources when required).
- Manage and monitor the progress of project tasks/milestones to ensure on-time delivery of assigned project(s).
- Author/Create assigned project document(s) - such as training material(s), process/business analysis, etc. - as required.
- Perform essential implementation and training tasks during the project life cycle.
- Report project status via E-Mail and/or on Team Conference calls to IND Tech Support ServicesSoftware Solutions Manager on a weekly basis (or sooner if issues arise) to ensure billing accuracy and visibility of possible issues.
- Ensure client satisfaction and obtain appropriate project sign-off documents (as required), verify a signed SoftwareCare Contract Support Agreement (if necessary) is in place as well as file the proper support documentation with the Support Team.
- Assist the Support Team with incoming phone calls for system support on related products as necessary.
- Assist the Support Team with troubleshooting and isolation of more complex issues as necessary.
- Must have a minimum of three (3) years of experience in a hardware/software support role (i.e. - Help Desk, Desktop Support, etc.), application development role and/or systems implementation role.
- Experience in, exposure to and/or understanding of Statistical Process Control (SPC), Batching/Formulation software, Weighing Systems and/or Application Development is a plus.
- Bachelor's Degree with a technical major required.
- CompTia A+ Certification and/or Microsoft MCITP is a plus.
- Must have a strong understanding of Networking, Client-Server environments, Hardware/Software Troubleshooting and general Information Technology practices and standards.
- Must have a strong understanding of Windows Operating Systems and Windows-based applications including but not limited to: Microsoft Windows Desktop and Server Operating SystemsXP Professional, Microsoft Windows7/8 Professional, Microsoft Windows Server 2003/2008/2012, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft OutlookOffice, Microsoft, including Visio and Microsoft Project is a must. Furthermore, a general understanding of Microsoft SQL Relational Database Management System 2005/2008/2012 is a must.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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