Job-Specific Essential Duties and Responsibilities:
Fast-Turn Information Request Support:
- Serve as an early point of coordination for fast-turn customer information requests (data calls, sources sought, capability statements, quick-turn questions) within the Federal Health market vertical.
- With the oversight of both the Growth and Technology teams, triage incoming requests, identify the right internal contributors, and drive them to an on-time, quality response.
- Maintain a working library of reusable content, past responses, and approved messaging on eligibility & enrollment, clinical/care management, program integrity, interoperability, and health IT modernization to accelerate future turnarounds.
Cross-Organizational Synthesis:
- Reach across growth (business development/capture), technology (CTO/engineering), and operations organizations to gather inputs and translate them into a single, coherent customer-facing narrative.
- Act as an honest and transparent broker between technical and non-technical contributors, resolving gaps and inconsistencies before content reaches the customer.
- Build and maintain relationships with subject matter experts across the enterprise to know who to call and how to get answers quickly.
White Papers, RFIs & Proposal Support:
- Draft and/or co-author white papers, RFI responses, and concept papers that clearly articulate Maximus's value proposition for Federal Health missions (eligibility & enrollment, clinical and care management systems, program integrity, health IT interoperability).
- Support RFP development by contributing technical and programmatic content, coordinating inputs from SMEs, and helping ensure compliance and consistency across volumes.
- Support color-team reviews, incorporate reviewer feedback, and help maintain compliance and requirements traceability.
Customer Engagement, Briefings & Demonstrations:
- Support the preparation and delivery of customer briefings, capability demonstrations, and industry-day materials for federal health customers.
- Engage directly with customers (as appropriate) to understand mission priorities, pain points, and information needs.
- Translate customer conversations into actionable inputs for growth, technology, and operations stakeholders.
AI-Enabled Productivity & Human Augmentation:
- Actively use AI tools (e.g., generative AI, research and drafting assistants, Copilot-style tools) to accelerate research, first-draft content generation, synthesis of large volumes of source material, and quality/compliance checks.
- Treat AI as a force multiplier for human judgment — applying it responsibly to speed up work while maintaining accuracy, compliance, and Maximus's quality standards.
- Identify and share opportunities to apply AI and automation to reduce turnaround time on recurring request types and to openly advocate and share AI capabilities with all teams.
Technical Team Engagement:
- Engage with engineering and Agile delivery teams to understand current and planned technical capabilities relevant to Federal Health (e.g., eligibility systems, care management platforms, interoperability/data exchange).
- Participate in Agile ceremonies (stand-ups, sprint reviews, backlog grooming) as needed to stay current on platform capabilities.
- Translate technical capabilities into customer-friendly language for briefings, white papers, and proposal content.
