Job - Specific Essential Duties and Responsibilities:
- Facilitate Operational Change Control Boards (OCCB), coordinate, schedule, and facilitate regular Operational Change Control Board meetings to review, evaluate, and prioritize pending Change Requests (CHGs).
- Review change artifacts to ensure proper risk assessment, rollback plans, and operational security postures are not degraded prior to implementation.
- Enforce Compliance, monitor compliance with the organization's Configuration Management and Change Management policies.
- Maintain the Change Schedule, update, manage and distribute the production calendar to minimize schedule conflicts across different environment tiers.
- Distribute and broadcast targeted communications regarding upcoming system maintenance, scheduled outages, and post-change status updates to both technical teams and business stakeholders.
- Coordinate Release Windows, manage the release calendar, aligning deployment windows across multiple operational components and software engineering teams.
- Partner with System Owners, Managers, and Development Leads to ensure release readiness packages (including rollback plans and verification tests) are fully prepared.
- Facilitate Pre and Post-Implementation Review (PIR), lead pre- and post-event evaluations for major or failed releases to identify lessons learned and improve delivery playbooks
- Conduct status accounting and maintain documentation detailing configuration items (CIs) impacted by changes throughout their lifecycle.
- Maintain and track metrics related to change success rates, emergency change frequencies, and release cycle times.
- Strong interpersonal and organizational coordination skills to facilitate alignment between technical developers and business leaders.
- Ability to negotiate scheduling priorities and manage competing resource demands.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) and CI/CD pipelines.
- Other tasks as assigned.
Job-Specific Minimum Requirements:
- Active Secret clearance is required.
- Due to contract requirements, only US Citizens can be considered.
- Minimum of 3 years of experience in configuration management, change management, or related IT service management disciplines.
- Experience administering and maintaining configuration baselines, system documentation, and change control processes.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint).
- This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.#techjobs #clearance #veteransPage
