Bilingual Community Outreach Specialist (English/Spanish) - San Francisco, CA

Essential Duties and Responsibilities:
-    Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
-    Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
-    Perform initial eligibility screening for services using defined criteria and procedures.
-    Review and screen applications and supporting documentation for completeness and accuracy.
-    Enter, update, and maintain application, intake, and case information in applicable databases and systems.
-    Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
-    Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
-    Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
-    Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
-    Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
-    Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.