Technical Support Group Engineer (ID 1395)

·        Commission and validate robotic systems at customer sites.

·        Diagnose and resolve hardware, software, electrical, and networking issues.

·        Perform root cause analysis for field failures and recommend corrective actions.

·        Support installation, configuration, calibration, and acceptance testing of robotic systems.

·        Debug ROS-based software stacks and system-level integrations.

·        Analyze system logs, diagnostics, and performance data to identify failures.

·        Work closely with Product Engineering, Controls, Mechanical, Electronics, and Software teams to resolve complex technical issues.

·        Document field observations, investigation reports, and corrective actions.

·        Develop and execute validation procedures for new features and fixes.

·        Support customers remotely and onsite during commissioning and production operations.

·        Identify recurring field issues and provide feedback to product development teams to improve product reliability.

Requirements

·        2-6 years of experience in robotics, industrial automation, embedded systems, or technical support.

·        Experience with AMRs, AGVs, autonomous systems, or industrial automation products is preferred.