Network Engineer – L2 Support (ID 1414)

Location
noida
Workplace
On-site
Employment
Full-time

About this role

 Provide Level 2 support for network incidents with adherence to defined SLAs and MTTR targets
 Troubleshoot LAN/WAN issues including routing, switching, and connectivity problems
 Perform root cause analysis (RCA) for recurring incidents
 Configure and troubleshoot Cisco routers and Layer 2/Layer 3 switches
 Manage VLANs, inter-VLAN routing, STP, VTP, and ACLs
 Identify and resolve network loops, broadcast storms, and performance issues
 Implement and manage firewall rule changes, NAT policies, and object cleanup on Check Point or Fortinet firewalls
 Troubleshoot firewall-related issues impacting connectivity
 Ensure adherence to network security best practices
 Configure and troubleshoot Site-to-Site and Remote Access VPNs
 Diagnose and resolve IKE/IPSec Phase 1 & Phase 2 issues
 Work with internal teams and vendors to resolve VPN-related incidents

Requirements

 3–5 years of hands-on experience in network operations (L2 support)
 Strong knowledge of Cisco switching and routing concepts
 Hands-on experience with Check Point or Fortinet firewalls
 Experience troubleshooting VPNs (IPSec, Remote Access)
 Solid understanding of VLANs, STP, ACLs, and L3 switching
 Experience with network monitoring tools (WhatsUp Gold, NetFlow, Syslog)
 Exposure to incident management and SLA-driven environments
 Certifications such as CCNA / CCNP
 Check Point CCSA/CCSE or Fortinet NSE certification
 Experience in enterprise or global network environments
 Basic understanding of network security concepts

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