Key Account Manager (ID 1366)

• Own and manage a portfolio of strategic/key enterprise accounts
  
• Build strong relationships with CXOs, decision-makers, and influencers
  
• Act as the primary point of contact for all client interactions
  
• Drive customer satisfaction and retention
  
• Achieve revenue, margin, and growth targets
  
• Identify opportunities for:
  
• Upselling
  
• Cross-selling
  
• New business within existing accounts
  
• Develop and execute account growth strategies
  

·        Create account plans including:

o   Business objectives

o   Stakeholder mapping

o   Opportunity pipeline

·        Align internal teams to deliver on account strategy

• Understand customer pain points and business challenges
  
• Position company offerings as value-driven solutions
  
• Lead proposals, negotiations, and deal closures
  

Requirements

• Strong enterprise sales & account management experience
  
• Excellent stakeholder management & communication skills
  
• Proven ability to close large deals
  
• Strategic thinking and problem-solving
  
• Negotiation and commercial acumen
  
• Ability to manage complex, multi-location accounts
  
• 5 –12 years of experience in:
  
• Key account management / enterprise sales
  
• Experience in B2B / SaaS / manufacturing / technology solutions preferred
  
• MBA or equivalent (preferred but not mandatory)