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Market Scope

Key Account Manager: Chief Manager/ AVP (ID 1358)

Mumbai · On-site
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About this role

The Key Account Manager oversees vital client relationships, ensuring satisfaction, identifying growth opportunities, and maximizing revenue. This role requires strong communication, strategic thinking, and collaboration skills to meet client needs and business goals.

a. Act as primary contact for key clients, maintaining regular communication and addressing concerns.
b. Build strong relationships with client stakeholders to understand their needs and enhance satisfaction.
a. Develop and execute strategic account plans aligned with company objectives.
b. Collaborate with internal teams to deliver integrated solutions and drive growth
a. Identify cross-sell opportunities to maximize revenue.
b. Negotiate contract terms to ensure profitability and competitiveness
a. Resolve client issues promptly, liaising between clients and internal teams.
b. Escalate complex issues as needed to find effective solutions.
a. Stay informed about industry trends and competitor activities
b. Provide clients with insights and recommendations based on market analysis.

Requirements

• Bachelor’s degree or equivalent. MBA will be a plus.
• Minimum 3 years of relevant experience in B2B Customer Success/ KAM.
• Strong written & verbal communication skills.
• Detail Oriented & Analytical.
• Strong project management and multiple stakeholder coordination skills.
• Demonstrate the ability to increase customer satisfaction.

Company at a glance

Market Scope is the leading source for market data, independent perspective and objective analysis in today’s ophthalmic and orthopedic markets.

Since 1998, Market Scope has surveyed physicians regarding procedure volumes, surgical techniques, and product use. We use this data, along with our extensive database of physicians and surgery centers, our wide-ranging knowledge of products and technology, and our comprehensive network of industry contacts, to report on the ophthalmic and orthopedic industries.

Market Scope reports are used by manufacturers, investors, entrepreneurs, and venture capitalists to measure performance, make investment decisions, and allocate resources. Our data, analysis, and forecasts serve as starting points for many annual planning cycles, strategic plans, acquisition analyses, and return on investment decisions in the industry. In addition, our information is routinely included in annual reports, SEC filings, and investor presentations by leading companies.

Opinion-leading physicians often include Market Scope data in presentations at major professional meetings to provide context and relevance to clinical findings. Market Scope data is also frequently quoted in national publications such as the Wall Street Journal and the New York Times, and in industry publications including Eye World and Ocular Surgery News.

Market Scope continues to be the most highly valued source for accurate and timely information about ophthalmic and orthopedic markets.

Founded1996
Team Size11-50 employees
WorkspaceOn-site
IndustryMarket Research
Location
India
Websitemarket-scope.com
LinkedInLinkedIn

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