Account Manager

Ready to set sail on a new adventure within the world of maritime logistics? Then look no further than leading logistics specialists Manuport Logistics (MPL)! A top-notch logistics company with headquarters in the Port of Antwerp. We're all about going the extra mile for our customers! How do we achieve this, you might ask? Through our unique blend of logistics services and the personal advice of our enthusiastic MPL team. We’re currently looking for a new team member to join our squad in Antwerp. 

Your key responsibilities include:
 
Customer Retention and Relationship Management
• Maintain executive-level relationships 
• Conduct regular business reviews (QBRs) 
• Understand customer strategy and future needs 
• Manage customer satisfaction and resolve escalations 
• Ensure contract compliance and service delivery
 
Revenue Growth within Existing Accounts
• Identify cross-selling opportunities (air, ocean, road, warehousing, customs)
• Upsell value-added services 
• Expand into new geographies or business units 
• Support customer growth initiatives
 
Profitability Management
• Monitor customer profitability 
• Control pricing and margin leakage 
• Lead annual rate reviews 
• Manage contract renegotiations 
• Improve operational efficiency
 
Operational Excellence
• Monitor service KPIs 
• Resolve operational issues 
• Coordinate with operations and procurement teams 
• Manage supply chain disruptions 
• Drive continuous improvement initiatives
 
Strategic Customer Development
• Understand customer's supply chain strategy 
• Propose optimization projects 
• Participate in customer planning sessions 
• Support sustainability initiatives 
• Introduce digital solutions and visibility tools
 
Internal Coordination and Leadership
• Coordinate operations, procurement, customs, and warehouse teams 
• Lead account governance meetings 
• Manage bids and RFQs 
• Ensure global alignment for multinational customers
 
Risk Management
• Monitor customer financial health 
• Manage contractual risks 
• Develop contingency plans 
• Address competitive threats 
• Ensure compliance requirements are met Required Knowledge, Skills & Experience

• Bachelor level or equivalent through relevant professional      experience
• Proven experience in a commercial role 
• Experience in the logistics or maritime sector is essential 
• Understanding of sea, road, air, rail, and inland navigation      transport regulations
• Solid knowledge of forwarding industry

 
Personal Competencies

• Commercial mindset
• Result-oriented attitude
• Strong organizational insight
• Stress resilience
• Strong negotiation skills
• Empathy and customer focus

At MPL, we pride ourselves on being different. We don’t settle for status quo, we push the boundaries and challenge one another to become the best versions of ourselves. We always work as a team, valuing every one of our team members.  

• Being part of an international company with its headquarters located in Belgium 
• A dynamic role with autonomy and responsibility
• The opportunity to build strong customer relationships and directly contribute to company growth
• A supportive team environment with cross-department collaboration
• Exposure to international logistics, transport regulations, and commercial strategy
• Opportunities to attend industry events and expand your professional network
• A role where initiative, commercial drive, and customer focus truly make an impact

Ready to be different?