IT Support Specialist (Probate Court)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Install and repair computers, mobile devices, printers, and peripheral equipment in accordance with Court standards and vendor specifications.
• Install, configure, and support Windows 10/11 workstations, Microsoft 365 applications, and related court software.
• Oversee daily performance of computer systems and report issues or recurring trends to the IT Director.
• Respond to users’ requests for assistance via in-person, phone, email, or ticketing system; document issues, steps taken, and resolution.
• Troubleshoot and resolve hardware, software, printing, and basic network connectivity problems for onsite and remote users.
• Assist with user account setup, password resets, and basic identity and access management tasks in Microsoft 365 and other court systems, following security procedures.
• Assist with the setup and support of remote and hybrid work technologies.
• Help implement and reinforce cybersecurity best practices, such as recognizing phishing attempts, securing devices, using multifactor authentication, and following data-handling policies; promptly escalate suspected security incidents.
• Perform routine security- and maintenance-related tasks such as installing approved updates, verifying antivirus status, and assisting with backup checks under the direction of the IT Director.
• Install, maintain, repair, and upgrade hardware, software, cabling, and related components in a multi-host, multi-site environment.
• Coordinate with vendors to facilitate repair services, warranty claims, and equipment replacement when applicable.
• Assist in the evaluation and testing of hardware, software, cloud services, and security tools to determine suitability for the court’s IT environment.
• Support website and intranet content updates as instructed, using content management tools and basic web editing skills.
• Create and edit forms, letters, and other templates (including PDF forms) for staff and public use.
• Document troubleshooting procedures, system configurations, and routine processes to support shared knowledge and continuity of operations.
• Provide group and one-on-one training to users on court systems, Microsoft 365, remote access, and technology-related security awareness.
• Assist with inventory, asset tagging, and lifecycle management of IT equipment and software licenses.
• Attend relevant technical and cybersecurity trainings or conferences to stay current on emerging technologies and security risks affecting the Court.
• Perform other related duties as assigned.