K9 Resorts General Manager
About this role
LPHI | K9 Resorts Luxury Pet Hotel
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.
As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.
Leadership & Team Development:
Lead and develop Assistant Managers, Supervisors, and resort team members
Own full-cycle talent management: hiring, onboarding, coaching, and performance
Build a high-performance, accountability-driven culture
Conduct regular team meetings, coaching sessions, and performance reviews
Operations & Business Ownership:
Oversee day-to-day operations across all departments
Ensure excellence in cleanliness, safety, and pet care standards
Manage scheduling, staffing levels, and labor efficiency
Maintain facility standards, vendor relationships, and inventory control
Customer Experience & Sales:
Set and uphold 5-Star service expectations across all interactions
Drive revenue through service offerings, client retention, and enrollment growth
Personally resolve high-level customer concerns
Monitor feedback and continuously improve the guest experience
Marketing & Community Leadership:
Act as a Brand Ambassador in the local community
Build partnerships with veterinarians, groomers, and pet-related businesses
Lead marketing initiatives to drive awareness and growth
Financial & Performance Management:
Own P&L performance and profitability
Monitor KPIs and implement strategies to drive results
Manage expenses, payroll, and budgeting
Identify trends and opportunities to improve operational efficiency
3–4+ years of management experience (pet care, hospitality, retail, or similar)
Proven leadership in high-volume, service-driven environments
Strong business acumen (P&L, labor, operations, performance metrics)
Ability to lead teams, drive accountability, and develop talent
Excellent communication, problem-solving, and decision-making skills
Sales-oriented mindset with a focus on growth and results
Valid driver’s license
Flexible availability including weekends and holidays
What You’ll Get
401(k)
Health, dental, and vision benefits
Paid time off
Flexible scheduling
Leadership training & development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.
Apply today and lead the future of luxury pet care!
Company at a glance
Luxury Pet Hotel Investments, LLC is K9 Resorts' largest franchise group and has raised $39M to open a total of 43 locations across the U.S.: eight in Chicago, 11 in Los Angeles, 11 across Virginia/DC and 13 in Southeast Florida.
New Jersey-based K9 Resorts is leading the pack among luxury pet care franchises in the U.S. with more than 170 resorts across 28 states currently operating or in various stages of development. With pet boarding expected to become a $35.8 billion industry by 2031, K9 is poised to further dominate the sector with its proven franchise opportunity.
LPHI's first L.A. location, just minutes from Los Angeles International Airport, offers pet parents an ideal solution for boarding their pets during travel. This marks the first K9 Resorts near a major airport, a key step in the company's strategy to expand into convenient, high-traffic locations.
Top Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Flexible Scheduling
- Leadership Training & Development Programs
- Employee Discounts and Perks
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