Volunteer Engagement and Partner Resources Specialist

POSITION: Volunteer Engagement and Partner Resources Specialist

SUPERVISOR: Director of Volunteer Services and Partner Resources

STATUS: Hourly/Non-Exempt

PAY RANGE: $24.00 - $27.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community.  To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.  Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The Volunteer Engagement and Partner Resources Specialist supports and expands the Food Bank's agency partnerships and volunteer engagement efforts by recruiting, coordinating, training, and engaging volunteers to strengthen partner relationships.

The Specialist works collaboratively with volunteers, partner agencies, community organizations, and internal teams to deliver positive volunteer experiences, strengthen partner relationships, and support safe and effective volunteer operations. This includes coordinating volunteer events and food distributions, conducting site visits, facilitating volunteer orientations and training, and implementing recognition initiatives that encourage volunteer engagement and retention.

The position also provides programmatic and administrative support for the #CaliforniansForAll College Corps program, maintains accurate volunteer data and reporting, and contributes to new initiatives and special projects that expand and strengthen volunteer partnerships.

WHAT YOU’LL DO

Expand Volunteer Recruitment and Community Engagement

• Expand volunteer participation and support for partner agencies by recruiting, scheduling, and coordinating individual and group volunteers to meet program needs and strengthen the Food Bank's network of partner agencies.

• representing the Food Bank at recruiting events and conducting community outreach to attract new volunteers and strengthen participation opportunities.

Strengthen Volunteer Experience and Partners Agency Relationships

• Strengthen volunteer relationships and long-term engagement by creating positive and meaningful volunteer experiences that encourage continued participation with the Food Bank and its agency network.

• Increase volunteer appreciation and retention by supporting the volunteer recognition strategy and coordinating year-round appreciation initiatives that recognize contributions and encourage continued engagement.

• Ensure safe, organized, and impactful volunteer experiences by leading, training, orienting, and providing on-site direction to volunteers at Food Bank and community events, including drive-through, pop-up, and walk-up food distributions.

• Strengthen partner agency relationships and operational effectiveness by conducting site visits to evaluate volunteer operations, identify opportunities for improvement, and support compliance with applicable policies and procedures.

Advance College Corps and Volunteer Program Initiatives

• Ensure success of the #CaliforniansForAll College Corps program by providing programmatic and administrative coordination that strengthens fellowship activities, program consistency, and participant experiences.

• Advance volunteer program innovation and community impact by assisting the Director of Volunteer Services and Partner Resource and other Volunteer department leadership in designing, coordinating, and implementing new initiatives, events, and special projects that enhance volunteer engagement and program effectiveness.

Support Volunteer Operations and Data Management

• Strengthen volunteer data accuracy and program visibility by maintaining volunteer management systems and databases to track participation, service hours, projects, and program activities and support timely reporting.

• Ensure responsive and professional volunteer and partner communication by addressing in-person, telephone, voicemail, written, and email inquiries accurately and in a timely manner.

• Communicates professionally and productively with staff and leaders of other departments.

• Performs other such duties and projects as assigned by department leadership. Duties and responsibilities are subject to change based on business needs.

QUALIFICATIONS

• 2 years of college-level coursework preferred

• Experience in volunteer recruitment, volunteer coordination, community engagement, or event management preferred.

• 2-4 years of experience working with a social service agency, nonprofit organization, or community-based program preferred.

• Strong organizational and time management skills, with the ability to independently prioritize competing responsibilities and coordinate multiple activities in a fast-paced environment.

• Strong public speaking, written communication, and presentation skills, with the ability to engage volunteers, community partners, and diverse audiences.

• Strong attention to detail and accuracy in volunteer records, program documentation, scheduling, and reporting.

• Demonstrated emotional intelligence and ability to maintain professionalism, exercise sound judgment, and respond constructively to challenging situations.

• Strong analytical and problem-solving skills, with the ability to assess information, identify challenges, and develop practical solutions.

• Ability to adapt to changing priorities, manage frequent interruptions, and maintain productivity in a dynamic work environment.

• Ability to maintain confidentiality and exercise discretion when handling volunteer, partner, and organizational information.

• Strong interpersonal skills and demonstrated ability to build positive, respectful, and collaborative relationships with volunteers, staff, and community partners.

• Demonstrated ability to work effectively and respectfully with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.

• Bilingual proficiency in English and Spanish, including the ability to communicate effectively with individuals verbally and in writing, is preferred.

• Proficient knowledge with Microsoft Office (i.e., Excel, Word, Powerpoint, etc.) and Google Suite (i.e. Calendar, Docs, Sheets, Slides, etc.).

• Communicates accurately, honestly, supportively and in a timely manner with external stakeholders and department and interdepartmental team members. Demonstrates strong planning, organizing, time management, and interpersonal skills.

• Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respect, service, stewardship & accountability.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

• Dental: Employee HMO coverage available at no cost

• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs 

• Flexible Spending Accounts

• Employer-paid Life Insurance and Long-Term Disability

• Optional Long-Term Care Insurance

• 403(b) retirement savings plan with employer match

• Employee Assistance Program (EAP) with expanded Mental Health 

• Employee recognition programs

• Growth & career development support for professional certifications and additional training resources

• Vacation: Two weeks annually for the first three years

• Holiday: Nine paid holidays; eligible upon date of hire

• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.