Client Onboarding Executive - Mandarin Speaker

Key Responsibilities:

• Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs & sanction screening.
• Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.
• Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
• Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
• Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.
• Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.
• Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
• Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.
• Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
• Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
• Ensure all client information is entered into the KYC systems accurately and timely.

Skills and Qualifications:

Experience:

• Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
• Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
• Experience in customer-facing roles with strong communication skills.

Skills:

• Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
• Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
• Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
• Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
• Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).

Education:

• A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.

• 25 days of holiday
• Bonus
• Pension: CPF
• Private medical and dental coverage
• Term Life
• Personal Death and Accident Insurance
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative