Centralized Business Manager (Build to Rent)(Hybrid) - Phoenix, AZ

Job DetailsJob Location: 019-Corporate - Arizona, AZSalary Range: $65,000.00 - $65,000.00 SalaryWe're excited to announce a Centralized Business Manager (Build to Rent) position available in Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.

Featured Perks & Benefits to Keep You Inspired

Medical plans with choices to fit your needs
Dental and Vision insurance options
Health Savings Account (HSA) with employer contribution
Financial security benefits including 401k Plan with company match
Optional life insurance +addl voluntary life
Optional short-term disability +options for long-term disability
Wait, we've got more!!!

Supplemental life insurance with critical health insurance and accident insurance
Vacation program accruing immediately upon hire
Sick time when you need it
Paid holidays + floating holidays to celebrate those special times
Company-sponsored wellness initiatives
Continuous education with development programs and more!

Training and Development

Complete required training guides and participate in continuous education/training opportunities.

Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items

Meet virtually with each property manager weekly to discuss:

Reporting and Communication

Report any escalated issues to the property manager.

Maintain organized and updated resident files and records.

Miscellaneous Administrative Tasks

Conduct monthly audits of move ins, move out, apps, NTV.

Resident Complaint Resolution

Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.

Generate and send month end delinquency report to manager.

Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts.

Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting.

Review delinquency reports, analyze trends, and provide recommendations to property managers.

Generate and submit month-end financial and operational reports, ensuring accuracy and completeness.

Month-End Reporting Responsibilities

Ensure all renewal updates are reflected accurately in Yardi.

Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system.

Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances.

Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing.

Pre-AME & Month-End Reporting

Pre-AME (Pre-Accounting Month-End) Responsibilities:

File claim with Liberty Rents/Guarantors etc if applicable

If collecting, let resident know when the due date is.

If processing refund, send to AP to process.

After closing final account statement, email resident to explain charges/refund.

Complete deposit accounting and process refunds or claims through ePremium.

Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.

Ensure maintenance completes timely move-out inspections and Statement of Home Condition.

Move-Out Inspections and Deposit Accounting

Schedule pre-move-out inspections for the maintenance team

All funds are paid before taking possession

Concessions applied correctly

All charges applied correctly

Applicant met all requirements prior to taking possession

Managing the Moved Dashboard

Demographics

Screening, POI, ID Verify, ESAs, PetScreening

New Lease/Move-In Processing

File Meets Audit Compliance

Monitor renewal progress and update renewal tracker throughout the month.

Call each resident to discuss renewal options via business number on Microsoft teams.

Send to AAA to certify mail

Initiate Yardi to email out and post on portal.

Generate renewal letters.

Generate monthly renewal spreadsheets from after Yieldstar approval.

Renewals Management

Implement and track renewals once approved by Manager.

5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals

Notices include but are not limited to

Here are some responsibilities for the potential Centralized Business Manager:

Account Management and Rent Collections

Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness.

Qualifications