Customer Care Professional TAF Surge

Job DetailsJob Location: Remote - Orlando, FL 32806Position Type: SeasonalJob Category: Contact CenterQualifications

Education

High school diploma, GED, or equivalent required.
Associate or Bachelor degree preferred.
Comfort using basic computer systems and Microsoft applications

Preferred Experience

Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
Call center or customer service experience preferred

Demonstrated Knowledge and Skills

Required

Strong attention to detail
Excellent communication and interpersonal skills
Ability to remain calm and courteous, even with frustrated or confused callers
Strong problem-solving abilities
Typing 35+ WPM

Preferred

Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
Bilingual (English/Spanish) helpful

Physical Demands

Prolonged sitting and standing for extensive periods.
Frequent computer, keyboard, telephone, and other office equipment operations.

Requirements

Must pass Level II background check.

QualificationsRequired Education

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.

Required Experience

• Minimum of 2 years experience in a customer service role.
• Experience in handling high-volume calls and inquiries.
• Proven track record of resolving customer issues effectively.

Required Skills and Abilities

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time efficiently.
• Proficiency in using customer service software and CRM systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with a focus on customer satisfaction.