About this role
Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.
This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.
Program elements will include
- Partnering with state agency teams
- Creating an ideal experience for individuals who report complaints and grievances
- Reviewing, triaging, processing reported incidents on a timely basis
- Ensuring a high degree of consistency and quality of reviews
- Data analysis and reporting
- Providing technical assistance to HCBS providers
- Preparing for future initiatives
Responsibilities
- Hiring, training and supervising a team of 10 human services professionals
- Quality oversight of incident management, grievance review and complaint resolution activities
- Ensuring the efficient and effective processing of a high volume of cases
- Providing clinical leadership
- Consulting on complex cases
- Data analysis and reporting
- Supporting the program’s Director with various leadership activities
- Leading with a focus on the best interests of the people we serve
Schedule
You will work primarily Monday through Friday during daytime hours.
This is a remote position which will primarily allow you to work from your home and will occasionally require you to travel throughout Maine.
Salary and benefits
- $90,000 per year
- Health, dental, and vision insurance
- 30 days of paid time off annually for holidays, vacation, sick, and personal leave
- FSA, 401(k), and other perks
Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf
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