Technical Specialist
About this role
Company Description
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting your analytical needs in more than 120 countries worldwide.
Job Description
The Technical Specialist will build strong relationships with key internal and external partners and support customers of the Standards business, with a primary focus in the 3rd Party Instrumentation, Reference Materials and Analytical Standards product lines.
To perform this job successfully, an individual must be able to capably perform each of the following essential duties:
- Travel domestically and internationally to customer sites to install, maintain, and fix Fusion equipment, machinery and/or systems.
- Conduct regular maintenance tasks to ensure optimal performance and reliability of equipment and systems.
- Developing and improving maintenance procedures.
- Diagnose and resolve technical issues efficiently, either on-site or remotely.
- Provide comprehensive customer support, including effective communication with customers to address their needs and concerns promptly.
- Deliver training sessions to customers or end-users on proper equipment usage and maintenance procedures.
- Maintain accurate records of service activities, including service reports, maintenance logs and inventory records.
- Create Service agreements by base of customer requirements.
- Ensure compliance with safety protocols and regulations to maintain a safe working environment during travel and on-site visits.
- Offer remote support to customers via phone, email, or remote desktop software as needed.
- Stay updates on industry trends and advancements through continuous learning and professional development activities.
- Record all activities (visits, opportunities, reports, etc.) on SalesForce.
Qualifications
- Years of Experience: Typically, demonstrated ability in instrumentation engineering (Sample preparation, XRF and/or Fusion techniques)
- B.S. or equivalent experience in chemistry, physics, biochemistry, biology, Bachelor's Degree or equivalent experience: A degree in Electrical, Mechanical, or Instrumentation Engineering is a requirement
- Proven experience in supporting technical products used in research laboratories and experience in instrumentation engineering (Sample preparation, XRF and/or Fusion techniques).
- Experience with customer relationship management platforms, such as Sales Force and Desk. Expertise in Microsoft Office products is a plus
- English fluency. Fluency or proficiency in other languages are a significant advantage
- Service & Engagement: uncovering needs and supporting win/win to solve customer issues.
- Product Knowledge: value propositions & solution development
- Organization skills: Ability plan and organize time to help serve customer efficiently and effectively
- Planning installations and services around breakdowns
- Technical Knowledge: Ability to diagnose and interpret the best cause of action to solve customer issues
- Outstanding commercial awareness and planning abilities
- Problem-Solving: Ability to fix and resolve issues with instrumentation systems.
- Communication: Strong communication skills to collaborate with other engineers and professional
- Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals
- Travel within EMEA especially Africa
Company at a glance
LGC is a global leader in life sciences, diagnostics and analytical solutions. We work with partners around the world to address some of society’s most important challenges, from diagnosing disease and enabling new treatments to supporting food security and protecting public health.
Our science underpins discovery, enables better health outcomes and helps safeguard the integrity of food, water, medicines and the environment. Every day, we provide the components, standards and services that laboratories, manufacturers and regulators rely on to make confident, evidence-based decisions.
With operations in 14 countries and more than 180 years of scientific expertise, our work supports public health and sustainability at a global scale. From improving the accuracy of medical testing and verifying the safety of food products, to helping scientists develop the next generation of medicines, our solutions are trusted by customers in more than 170 countries.
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